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Alex Brothers Jewellers
43 Portman Street, Oakleigh Victoria 3166
About Alex Brothers Jewellers
Welcome to Alex Brothers Jewellers, a premier establishment located in Oakleigh, Portman Street, 43, Australia. As a renowned jewelry store, we take great pride in offering an exceptional collection of exquisite pieces that are sure to captivate your heart.
At Alex Brothers Jewellers, we understand the significance of jewelry in one's life. Whether you are looking for a stunning engagement ring to symbolize your eternal love, a timeless necklace to enhance your elegance, or a pair of dazzling earrings to make a statement, our extensive range of Melbourne Jewellery Diamond Specialists Collections has something for everyone.
With a rich history that spans over several decades, we have established ourselves as a trusted name in the jewelry industry. Our team of skilled craftsmen and designers work tirelessly to create unique and stunning pieces that reflect quality, beauty, and sophistication. Each piece is meticulously crafted to perfection, ensuring that it becomes a cherished heirloom for generations to come.
At Alex Brothers Jewellers, we prioritize the privacy and security of our esteemed customers. We adhere to strict privacy policies to safeguard your personal information and ensure a safe and secure shopping experience. Additionally, our website utilizes cookies to enhance your browsing experience, providing you with personalized recommendations and a seamless shopping journey.
We understand that purchasing jewelry online can be a daunting task. That's why we offer a comprehensive shipping and returns policy to provide you with peace of mind. Our efficient shipping methods ensure that your purchase reaches you in a timely manner, while our hassle-free returns policy ensures that you are completely satisfied with your purchase.
Visit us at our store in Oakleigh, Portman Street, 43, or explore our extensive collection online. Our knowledgeable and friendly staff are always ready to assist you in finding the perfect piece that matches your style and personality. Experience the joy of owning a magnificent piece of jewelry from Alex Brothers Jewellers today.
Photos of Alex Brothers Jewellers
43 Portman St, Oakleigh VIC 3166, Australia
Opening hours of Alex Brothers Jewellers
Monday:
10:00 - 17:15
Tuesday:
10:00 - 17:15
Wednesday:
10:00 - 17:15
Thursday:
10:00 - 17:15
Friday:
10:00 - 17:15
Saturday:
10:00 - 16:00
Sunday:
Closed
Reviews of Alex Brothers Jewellers
"Had a very good experience shopping from your site . I Love the jewellery very much its really very beautiful. Thank You ALEX BROS JEWELLERS."
"I was extremely happy with the service , i bought a solid hand made cross that was beautifully detailed, i highly recommend Alex Bros Jewellers, as their workmanship is impeccable,"
"Very poor customer service. The sales woman was racist. The sales woman just started making racist comments once I showed her that the 9carat gold ring was overpriced beating the price of a 22carat ring including craftsmanship. Will never shop again and also make sure none of our friends lose their money here. Previously I purchased two earrings from here and the experience was different. Outrageous behaviour of the sales people will tank their business if not now in near future."
"Brought my 18k gold chain in for a repair. Learnt my lesson for leaving the pearl cross with the necklace whilst getting repaired. Not only was a pearl lost/removed/broken off in their possession they then charged me $50 to replace the pearl. What really made me upset is that I was sent a photo of what the new pearl would look like on the cross, I was happy with it and was happy to go ahead with the repair until my husband picked it up and brought it home and the design of the cross was changed and didn’t match the photo they sent me to review! What could Of been done to avoid this is a phone call explaining to me what work will be completed to repair this piece prior with my approval. I called 3 times during the repair to see how it was going and if it could be explained to me how they were repairing it as it took 3 weeks. But each time I was spoken to with disrespect and sarcasm. It’s even more upsetting that every time I call to speak to someone about it .. they claim they have no idea what I’m talking about but then tell me off with information they known regarding my situation. On top of that I can’t get a word in as I’m constantly being talked over. I’m so disappointed in the customer service and result in my repair / redesign I didn’t ask for. I strongly recommend not to have any repairs done at this business. I now need to spend more money to have it fixed elsewhere because I feel I’m getting no where with Alex Bros sales assistances. Shame !!"
"Terrible customer service, do not recommend them! I had a small timeline to make purchases for a Christning which is on this Sunday 21st of October. On the 15th of October, I was assured by Christine, the sales woman in the store, on my first visit to Alex Brothers Jewellers, a diamond cross I was purchasing for the Christening could be adjusted, (this was confirmed by the jeweller after the sales lady went out the back to check and asked him if it can.) I also purchased a adjustable chain to go with the cross. I was informed the adjustment would take several days so I left the items and paid in full for both items. I walked away really delighted and felt I was purchasing a lovely gift for my Godchild. Today, the 19th of October, I made the long drive back to pick them up, I was served by another sales lady who couldn't find the items and spent at least 5 to 10 minutes looking. She then went out the back to find the jeweller still had it....... Dissapointingly and in disbelief I was then told by the jeweller: 1. The adjustment could not be made to the cross as the only way it could be done was from the beginning when they make the cross........ My question is why did he say it could initially???? They had my phone number, couldn't they have phoned me to let me know that it actually couldn't be done???? 2. The adjustable chain I picked, spending time to do so on my first visit is no where to be found.....then Im told the amount I paid is not for adjustable chain but for a fixed...conveniantly there is no receipt in their books to clarify, so again, dissapointed I accepted the fixed chain. 3. On my first visit I asked Christine what boxes do you have so I can select a simple one for the packaging of the gift. Today another sales person put the necklace in the largest cardboard box with a huge logo on it. I requested for a box without a logo and she said this is all they have..."All their boxes have logos on them" I corrected her by saying last time I was here I requested to see the boxes in case I didnt like them and to make a purchase of something that was suitable and I was shown other boxes without a logo.... Once I told the salesperson this she pulled out an appropriate box. Why did she lie over a box???? What is there to gain??? I feel like I have been had by Alex Brothers Jewellers as they: - claimed and pretended they can do something that they actually never intended to, for a sale, - inconvenience the customer regarding travelling too and frow to pick up the item, (I could have just taken all the items on the first visit as nothing was altered) - dissapoint the customer with something they never intended to purchase, the cross and the chain - deny they have boxes without logos...why? - and dont apologise to the customer!!! Needless to say, I wont be back......."
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