Mornington Pool & Spa Superstore 68 Yuilles Road, Mornington, Victoria 3931

"Are always very helpful , I have been in hostpital and they went out of their way at short notice"

"7years ago. The owner Simon goes by two surnames. I went into the store and asked for a price on a sand change for my filter. I had to pay half immediately and half on completion. I had to give my credit card details including the 3 digits on the back. These were written into a book on the counter, as they were entered I had full view of other customers details. This made me uncomfortable. On the day of the sand change a technician turned up but during the process unbeknownst to me Simon also arrived. After they had finished they came to my door and told me they had entered my (closed) garage and helped themselves to pool chemicals that were stored there. Despite them knowing I was home nobody sought my permission to do this or anything else. I had cash to pay the balance of the sand change but was told that was not acceptable and also there would be extra charges for the work (which I had not authorized). I said I did not want any money withdrawn from my account without receiving an invoice first. Simon assured me I would be notified of the amount before any money was withdrawn. I didn't trust him and I was feeling very uncomfortable with the way my bank details had been stored so I cancelled my card and then emailed to say I was not happy with what had been done without my permission and I would come into the shop to pay the balance in cash. Later that day I had a call from Slimey .... oops, I mean Simon saying that my card had been rejected. I asked if he had seen the email and he said no he had been out of the office all day. So much for sending an invoice with the amount he claimed I owed, prior to withdrawing money from my account. I wonder how much he was planning to withdraw? A month later the pipe to the sand filter started leaking. Oh and after this review that I made 7 years ago (and am just updating now) I started receiving abusive text messages from an anonymous number .... just a coincidence, I'm sure."

"I went there today, first time. I spoke to a lady, who was very knowlegable. She didnt try to upsell me, understood my problem. My experience with them so far is good. Sure their prices are a little higher than an online store, but the ability to speak to someone and availability of stock is in my opinion worth that extra."

"How long a should an Astral Pump Last ? After spending $4000 on two Astral Pumps including a top of the line P520XT, after 20 months the bearings on the pump failed. MP&S helpful in getting pump repaired quickly but at a cost of $420. As the “second largest” seller of Astral equipment in Victoria I would have expected support to have this repaired by Astral at their expense for what looks to be poor quality control."

"We were customers of Mornington Pool & Spa for 6 months, and had three separate bad experiences within this time. Initially, we booked them to services our pool monthly. The first service was great, all went well. We were told at this stage our pool was quite a complicated system (being ultra modern) so they would only ever put their experienced technicians on our pool. We were delighted to hear this. Additionally we have a $30K+ electric cover installed, which they too knew needed care when opening / closing for services. After the first service, a couple of months later, we noticed a blockage in our filter which was causing much stress on our motor. We could hear the motor overworking which prompted us to look in the filter. It was overflowing with leaves & debris. We cleaned it out ourselves immediately & called Mornington Pool & Spa. They said, whoops, we forgot to schedule your monthly services. They hadn't been at our pool for 4 months. As busy working professionals, we trusted that we'd booked an ongoing service, that would be implemented. And it was not. Two months later, after another service, we woke the next morning to find our pool EMPTY and our customised cover in shambles, bending. See photos attached. As soon as we called Mornington Pool & Spa we were told 'sorry' they had allocated their apprentice to our pool. He had made some major errors in our service, caused our pool to empty completely! Causing our cover to bend, and pool motor & heating system to work in overdrive - with NO WATER. They sent an experienced technician out to rectify the problem that day. Yes, they serviced the pool, fixed the overheated motor. And refilled our pool with OUR HOSE WATER. They said they wouldn't charge us for THIS service!? We asked for compensation - we had to refill our pool, re-heat it, have the cover serviced, and had huge concerns about the cover and motor stress that had occurred. The compensation that was offered was one free service and $32 for water, and $50 for electricity. There was also no apology. We were very unhappy with the outcome, will never use this business again, and urge others to ensure they use an experienced serviceman with a great reputation. This could have cost of over $60,000 if our motor blew, or another $30K to replace our cover. Not to mention, we hope that we don't have any ongoing issues due to the stress this all put on our entire pool system. Such a disappointing experience."