Heritage House Cherrybrook Childcare & Early Learning Centre

"Great centre that provides genuine care for the kids. My two boys have gone there and both have loved it. The values and behaviours they promote and instill in the children are an incredible asset for them use into their schooling years. Even though last year has been a bit rough on the management side, it is understandable when put into perspective; our feedback has always been heard and taken into consideration. Infrastructure is great and one of the best in the area in my opinion."

"My older child went to HH a few years ago and my little one is currently attending, he started in the babies room and is now in the preschool room. Our experience has been great, educators are really caring and infrastructure is amazing, love the outdoor area. My children have been very well cared of throughout the years and management responded well the one time we had a concern. I would certainly recommend this centre."

"Absolute disgrace. Money-hungry management with no regard for children or families. We have been sending our eldest to Heritage House for about 2 years. When we first enrolled him, we were really happy but over the last year we have seen a steady decline in the quality of care and in the consistency of daily updates, with no visibility into the food being served, with changing staff, and with not receiving any end-of-day summaries. The director of the centre is absolutely fantastic, but I don't feel that she is appropriately supported by management or the owners. This has never been a CHEAP service, but with the recently implemented fee increase, it makes it one of the more expensive ones (if not THE most expensive service) in the area. I think it's time for us to find a new centre for our children. We have recently pulled both our boys out of this centre. The director was the only reason we were staying and she's now leaving - I can only assume she's been as unsupported and disregarded as the families of the centre. Don't send your kids here."

"Edited 20.6.23 The original review shows how much we loved this centre. However similar to other reviewers, in the last 6 months this centre has gone increasingly downhill. They have had loads of problems with staff but the upper management has chosen to ignore all our parents' concern. After repeatedly asking for a parent educators information evening, they finally held one earlier this year where multiple parents voiced many serious concerns about their child's safety and development but all of these were ignored and 5 months in there's been no change. They hiked their fees, without any reason on how this will improve the quality of life for their educators or for the kids. The centre director did everything in her power to keep this afloat but has also recently quit along with multiple families and their own staff departing the centre. DO NOT send your children to this centre if you care for them. There are many many many other incredible, and cheaper, options in this area instead. The staff on floor are lovely and kind (hence the two stars), but they are absolutely not set up for success. The upper management only cares about money, and their vision statement about putting kids first is an absolute joke. ---------------------------------------------- Original Review: I would give more than five stars if I could! This centre is amazing, Casey , Caitlin and the team really pour their heart out in caring for your child. Food is incredible, the activities are super engaging and the updates everyday help relieve anxiety when you’re just starting to put your kid in daycare. My boy has been going there since six months and they have played such a pivotal role in his development ❤️"

"This center has good facilities with a suitable outdoor area. The educational program lacks depth and learnings appropriate to a child’s age. We struggled with regular updates whilst our child was in care and the few updates we received were often incorrect. Our child did not settle in, I believe this is a result of poor relationship building between staff and the family. Concerns raised with the director was met with band-aid solutions."