Milestones Early Learning Elderslie

"Would highly recommend Milestones EL Elderslie! Not only a great place for the children but also an amazing place to start or progress through your Early Childhood journey. Since Affinity Education have taken over, I have undertaken various professional development courses to extend my knowledge. The educators are absolutely wonderful and the families are always our biggest supporters. I truely feel welcomed by the amazing community of Affinity Education."

"My son used to attend that childcare if I can call a childcare because it was torture place. A kid used bite him everyday and the educators never tell me nothing. He was 12 months when all this it happens. Please do no put your baby in that childcare."

"Since my daughter has been at the service there has been many positive changes. Milestones has really improved the learning environments, resources and attitudes. I feel very welcomed by staff and its great to see my daughter have so many friends and such a love for learning."

"A homely environment where children feel safe, valued and cared for. Staff are responsible and professional whilst being nurturing and friendly. Equipment is well maintained, food is high quality and the menu varied. The communication between centre and parents is clear, timely and meaningful. A lovely place to be."

"This place has gone massively downhill since it was taken over by First Steps Learning Academy. Where do I begin with the long list of grievances I have with this place? One of my children has been hurt here multiple times in the same way - one time requiring stitches. After the sixth incident, I was told over the phone that the educator was “too scared” to call me to discuss the issue, so someone else had to call - safety, communication, supervision, knowledge of my child… fail. In the second round of lockdowns, I was asked to provide proof of financial hardship when I asked if the governments gap fee waiver was going to be applied - profit before community safety. We were being told to stay at home. Fail. Upon returning to the service, I asked for my access pin to be sent to me so I could enter without needing to bang on the front door (There’s a doorbell, but it doesn’t ring in any of the rooms.) It took two weeks to get sent the number. In the meantime, some of the “friendly” staff frustratedly informed me that I could just request it from management and it would be sent to me. Thanks - communication, customer service… fail. I organised a couple of casual days well in advance using their child care management software. Apparently it was all good one day, but not the second day. I found out that I had caused massive issues when they sent me an email reprimanding me for dropping my children off when they hadn’t confirmed days. Part of managing ratios at this service requires parents to be mind readers - I have been rudely directed to contact them next time… customer service, safety, communication… fail! Four week notice period to make changes to bookings. FOUR WEEKS. Four weeks that I can’t send my kids to a service that actually cares about the “service” they are supposed to provide, because this provider needs to grasp every last penny from the parents it lets down on a daily basis. I tried to negotiate my way around this, and every solution I came up with resulted in me paying full fees for a service they don’t provide. Profits before service. And the list goes on. The fees are cheap by comparison to everywhere else, but if you’re hoping for a stress free child minding experience… consider somewhere else."