Brighton Volkswagen Service

"Outstanding service. Dropped my car off for an inspection this morning. Was provided a shuttle service to get back to my destination only to realise that I had forgotten my house key at Brighton Volkswagen (Urrggh!!) I spoke with Penny who quickly arranged for the key to dropped off. Trinity was super fast in getting it to my home. I am VERY APPRECIATIVE of the effort and professionalism of the team. They went above and beyond. Thanks Penny & Trinity"

"Maddie S and Trinity provided professional efficient customer service even though they seemed quite busy. My 4 year old car seems to be running well and the service was done promptly, car being returned to me on time. VW Brighton has a nice area for working on one’s laptop and Joe the barister is always up for a laugh while serving free hot drinks until 12:30"

"Based on my unfortunate adventures with Brighton Volkswagen Service Centre, I cannot, in good conscience, recommend their services. During my first visit, their express service left me stranded in a soul-less waiting area for well over half an hour beyond the promised completion time as they completed post-service paperwork. To make matters worse, they revealed two additional issues requiring attention in a follow-up service. Hoping for redemption, I reluctantly returned for the follow-up service. Alas, disappointment awaited me once more. I found a problem that should have been resolved was not when I received my car. Thus, I endured another 40 minutes in their makeshift waiting area, contemplating life's mysteries and the pitiable state of my beloved Volkswagen. Their eventual admission of incompetence came as no surprise. Their proposed solution - another follow-up service. And as for a refund? Well, that required a direct request. But unfortunately, it would have needed more paperwork, feeding their bureaucratic appetite. Considering these sagas, I implore all Volkswagen owners seeking automotive excellence to steer clear of Brighton Volkswagen Service Centre. Their untimely service, feeble communication, and inability to tackle even the simplest of problems leave me questioning their competence and reliability."

"Decided to use VW service to repair the damaged wing mirror on my 2010 Golf R - I purchased the car from new from the same VW dealership (same garage, maybe owner of the dealership has changed hands). Went through the dealer's order process - had to wait a week while they obtained and painted the correct parts. Received several text messages reminding me to turn up. Turned up. VW took receipt of my car. Got home, to receive a message that VW had the colour wrong on the replacement part (wing mirror cap). They then tried to tell me that I had non-factory parts (I did not, it came from the factory like that) and tried to tell me I was the second owner (I was not, I had the car from new) - they should have known both of these facts already..given they sold the car to me in the first place..but..hey ho ! I've never had a great experience with the VW dealership - but figured I'd use them for this relatively "simple" fix..however, they just reminded me why I no longer trust them to do any work on my car. Had them return my car and refund the 100% "deposit" for the parts - refund took them 2 attempts too - first time, they called me to say my bank details were incorrect..turns out, my bank details were just fine..it just takes them 2 attempts to do anything..including refunds ! Of course, the refund was less the 1.1% fee charged for paying them by credit card (the only option to pay, as far as I recall!) - but hey, at least they cleaned my car before they returned it - so let's say the 1 star is for that ! Has been years since I've tried to use VW to work on my car, won't try again. Now booked in with Volkwerke..who know how to look at a photograph !"

"Not helpful at all. I would avoid at all cost. I have an ongoing fault for 6 months with an EPC light which can only be diagnosed when the fault is present. They won’t help diagnose the fault when present - I have to book an appointment, likely when not present! What a joke. Waverley VW - completely different story. Happy to help. Take your business there instead of this place!"