Zoom2u

"After engaging a different courier company (national network) my parcel (B2B) still hadn't been picked up after 2 weeks!! Both businesses involved were inconvenienced and dissatisfied by the situation and it made our company look incompetent. With the businesses being involved in Brisbane QLD, whilst I am in Perth WA, I was just as frustrated as my customers were. I booked same day delivery but after about 3 hrs ZOOM2U rang me and explained that none of the couriers in the network had accepted the job and they would be contacting their network outbound to get the job completed. Tick! At least I was kept in the loop & could decide with their advice how to proceed. We agreed they would try to engage a courier for delivery by lunchtime the next day, which is what happened. Done. Tick! Far superior service than the previous company I booked. The delivery may have been outside of the original booking parameters but they got it done and communicated with me during the booking. The actual job was excellent. I was provided with a photo of the item at pick-up & drop-off. I was advised who at the pick-up address released the stock and who at the pick-up address accepted the stock. All of this information is available in my ZOOM2U account and I can even rate the driver and favourite the courier for any future jobs. Highly recommend."

"Booked and PAID for 3 hour delivery - SEVEN HOURS later and they were still "LOOKING for a driver" it hadn't even been collected! I had to chase it up with their Chat support (not any kind of communication from Zoom2u that there was a delay etc.) and by the time they responded the store had closed so there was no way for them to collect the package even if they had a driver! So now they will try to "do their best" to have it delivered tomorrow (if I wanted "next day" delivery I would have selected that option and not paid for 3 hour delivery) I cannot for the life of me understand how a "courier/delivery" company cannot find a driver for OVER SEVEN HOURS to deliver a package?! If your company is incapable of doing what it advertises, maybe you should either fix your advertising so it isn't false/flat-out LYING, or when you're unable to fulfil your obligations to paying customers you should hire (on your own dime) a third party such as Yello or Uber to pick up your slack. It is not the customers problem that you're unable to fill your primary function - which is simply delivering things from point A to point B within a certain time frame. AVOID using Zoom2u if you value your time and money because they sure as h*ll don't."

"I left my passport in a valet car in Sydney, and only realised once i was in Perth, Zoom2U were very professional and reassuring they'd be able to get it back to me before i needed to go overseas! Thanks heaps for your amazing service definitely recommend for anyone who needs anything cross country in a very quick manner!"

"Urgent courier booked, meant to be at most 2 hour service within CBD, after 3 hours parcel had not been delivered. Driver decided to do another delivery on the way! Rang to ask for an update and did not take responsibility for it and still charged for the delivery. No ownership taken, poor communication and poor customer service. Horrible service"

"Thanks to a stuff up by Bunnings, my purchase ended up being delivered instead of click-and-collect. The courier rang me when he couldn't get through the gate to my gated community, then patiently waited while I tried different methods to get the gate open. Really appreciate the effort that he went to. Thanks"