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Alpha Freight
46 Princes Road West, Auburn New South Wales 2144
About Alpha Freight
Welcome to Alpha Freight, a trusted and Australia-owned institution located in Auburn, Princes Road West. As an establishment and point of interest, we are dedicated to providing exceptional service and building strong relationships with our customers, employees, and suppliers.
At Alpha Freight, we offer a unique transport solution that allows you, our valued customer, to conveniently book and track your deliveries online at any time. Our Online Freight Track & Trace system ensures that your transport needs are simplified, providing you with peace of mind from pickup to delivery.
One of our specialties at Alpha Freight is handling the 'ugly freight' - those items that standard carriers may refuse to transport. With our expertise and specialized equipment, we can safely and efficiently deliver even the most challenging shipments.
We value your feedback and are here to assist you with any questions or concerns you may have. Our team is committed to providing flexible and client-focused transport services to the Sydney metro area and surrounding suburbs.
To track your delivery, simply click on 'Track & Trace' in our menu and enter your tracking number. Alternatively, you can reach us at 02 9681 9168 for further assistance.
Please note that our drivers are not equipped to handle customer service calls directly. If you encounter any issues with your delivery, we kindly ask you to open an investigation so that we can identify and resolve any problems promptly. This process also helps us identify areas for improvement in our delivery services.
In certain cases, the sender may have advised us that any re-delivery fees should be paid by the receiver. If you prefer not to pay the fee, we offer alternative redelivery options for your convenience. Please be aware that a fee of $30.00 applies for the first 30km's of inner metro deliveries weighing up to 25kgs. Additional charges may apply for deliveries outside of this range.
As Sydney's leading freight company, we take pride in offering local next-day delivery services. From standard palletized deliveries to larger and more challenging packages, Alpha Freight is here to meet your transportation needs.
Thank you for choosing Alpha Freight. We look forward to serving you and exceeding your expectations with our reliable and efficient delivery services.
Photos of Alpha Freight
46 Princes Rd W, Auburn NSW 2144, Australia
Opening hours of Alpha Freight
Monday:
09:00 - 16:30
Tuesday:
09:00 - 16:30
Wednesday:
09:00 - 16:30
Thursday:
09:00 - 16:30
Friday:
09:00 - 16:30
Saturday:
Closed
Sunday:
Closed
Reviews of Alpha Freight
"Alpha frieght provides excellent service to all their customers. They are fast, reliable and convenient. They were continuously updating me for the arrival time. Thank you so much"
"Consigned my item to a courier who doesn't even deliver to my area. My item sat un claimed in a nearby town for weeks. No one would tell me what was going on. Eventually got a call from a new shipper again. Apparently my item was consigned again, they called me telling me to come get it as they weren't coming out. Very unresponsive and unprofessional"
"Very disappointed with alpha freight service. As a customer of an online company who used alpha freight to deliver my package, I can honestly say it was the worst level of courier service I’ve encountered in a long time if not ever. Not only was the customer service dismissive when I called to enquire about my package that apparently was “delivered” yet I was home all day and received nothing. When I called to ask about this I was met with a very abrupt response to check the website as it had been marked delivered and if I had an issue I needed to log an inquiry online. I asked to see proof of delivery image and was directed to find that. Once I looked I could see the image was in fact not my property. I immediately called back to communicate this. I was told it was being escalated and investigated and someone would get back to me asap. No call was received. I had to follow up again and was told that they were going to contact the driver to rectify the error and that my parcel would be delivered that day. No delivery came. I then tried to call to follow up yet again but was constantly disconnected from the customer service line without ever reaching someone to speak with. I only received my parcel because the very honest person it was actually delivered to contacted me from the delivery detail sticker and we arranged to hand the parcel over. I received no further follow up from this company and the person who received the parcel in error said she never received any communication from the driver like I was told to rectify the error in delivery. Terrible service."
"Very happy doing business with Alpha Freight. As an online retailer and aiming to provide quality customer service , we highly recommend Alpha Freight to all online retailers for their local and interstate deliveries. Thank You Marco Furniture team."
"Excellent Service. Must recommend. Highly reliable and on-time.I will highly recommend as a business owner this company for your interstate transport orders .My customers are happy when they received their delivery. As an online retailer, we need reliable couriers like Alpha Freight , so our orders gets delivered with confidence. Great jobs guys."
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