Sub4 Apparel | Sports Clothing Apparel in Australia
2 Denham Street, Hawthorn, Victoria, Australia
Photos of Sub4 Apparel | Sports Clothing Apparel in Australia
2 Denham St, Hawthorn VIC 3122, Australia
Reviews of Sub4 Apparel | Sports Clothing Apparel in Australia
"The worst experience dealing with a supplier I've had in over 30 years in graphic design. Weeks wasted because they didn't know basics about print-ready artwork - eg that their own template was at only 1/4 life size. Proofs came back with MAJOR errors - the logo was not positioned as supplied; the graphics on the shirt FRONT was now a different weight to the BACK ! (from the same 'wrap-around' artwork, so it would have quite obviously shown as rubbish work - so I actually saved Sub4 from a major blunder); my artwork had plenty of extra image area - of runners, but was sent back for approval with one runner's foot partly cut off! Then they had a 2nd attempt and sent back proofs with the elements incorrectly positioned again, and admitted in the email they still hadn't got it right! UPDATE : Within hours of me posting the above Sub4 sent me an email threatening legal action for slander! - unaware but likely informed later by a lawyer that accurately reporting the truth is not slander. Their rationale - I did not place the order, so I have no right to comment - ignoring the fact that I am the designer and it was my work they botched, and I was asked by the client to check Sub4s proofs, and telephoned and emailed them direct, and they me. And lucky I did because what they would have produced otherwise would have been an utter disaster for the client! MESSAGE TO SUB4: everyone makes mistakes sometimes - the correct, professional response is to admit it and apologise, not make legal threats against the person who pointed your mistakes out to you ! AND re Sub4s response below: they now claim that because THEY showed what any professional would class as incompetence, and I pointed it out (and saved them from a huge mistake) that I am "denigrating" them! And that I am engaging in "online harassment" and posting "unwarranted rants" - all via the single review above! Astoundingly, they also claim I was the one responsible for THEIR inability to get a very easy job right (I am an expert in creating finished art for printing and cannot even conceive of how they could possibly have messed up the artwork so badly) and they list my web address and suggest people not to use my services - as if anyone who commissions me would ever use Sub4 - so please do look at my site and the level of design, artwork and production I offer (and thank you Sub4 for the promotion : ) They did all this knowing I have all their emails and proofs archived so can prove they are making untrue statements that are grounds for legal action for actual defamation - so their petulant need for revenge is over-riding even common sense. So, in my direct experience their conduct has been: incompetence, disgustingly rude behaviour, threatening legal action because I posted an accurate, honest and valid outline of my experience, trying to have my single review removed (at which they failed because they elected for this forum and my review is in the public interest), then lying about my consultancy. I undertook this project for a community group and did all the work for free as I do regularly for community groups and organisations that have no funds but need to promote a worthy cause. Sub4, selected by the client (who regret it) don't as far as I know actually produce anything - they are just resellers for Chinese manufacturers and printers, and charged the client several thousand dollars for small quantity of singlets. And BTW at the outset of this fiasco I wrote to Sub4 and stated I did NOT want to hurt their business and would remove my review if they just admitted to me PRIVATELY that in this case their conduct was poor and apologise - this they ignored (I have that archived as well) and instead are attacking and threatening AGAIN! So, that is an outline of my character and expertise in this field, and Sub4 have demonstrated theirs - and as you can read in the review after this, I'm not the only person to be treated like this by them. Is this a business anyone would want to trust their special projects with when there are so many alternatives ?"
"I'm super happy with the Sub4 running and triathlon products I have purchased. The postage was also super quick which was great."
"How a business handles customer interactions, complains, criticisms and feedback is equally as important as their products. Suffice to say, being condescending in tone rarely gets far. I'm sure the quality of the products is great, judging by other reviews here, but for custom requests, the interaction for us was very ordinary, putting it mildly. They were one of three companies we sought quotes from and ended up choosing a closer, more local business despite the higher cost, simply because we weren't made to feel like we were interrupting their day, or that they were to busy to offer some guidance or support. We engage with other businesses to provide products and expertise in areas we may lack, and we look to them for guidance and to assist. Sorry we were too small fry to be worth the attention. Truly a shame because, as stated, the product quality is probably excellent. But I'm sure they'll be a response here to gloss over it soon enough."
"I initially wasn't sure what to expect, but after speaking to some of my friends who wear SUB4 gear I made my few purchases. WOW! I am glad I did these guys have some of the best activewear I have seen on the market. I try to find garments which have al the perks of a great fit but that are also durable and SUB4 has a mind-blowing selection. More recently I purchased a pair of the SUB4 performance socks with their Drylyte technology and was I surprised. The packing says "The most comfortable sports socks you'll ever wear'' this time I am in 100% agreement with their statement. My feet don't feel as restricted as they usually are on my long bike rides. *Worth getting some of your kit for your next purchases, I am over the moon with my finds."
"Bought my trisuit from here it fits and feels great, very friendly service and helped me with finding my size too"
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