Campsie Medical Practice

"Took my 4 months old baby for vaccination. The nurse did absolutely nothing to comfort the baby. She was on her mobile phone chatting with someone. She didn’t even moved from her chair ( comfort zone) and gave vaccine by stretching her body.When she was giving the second vaccine on another thigh, stretched her body from the chair and gave the vaccine using just 1 hand making a mistake, so she had to inject the baby twice. I don’t recommend anyone to take their child for vaccination esp with that nurse."

"I would give zero star if there is any option. Attention management please overlook your receptionist team, They are not helpful at all. I have been there 10 times to see doctor and their answer is no, they never say yes. I can understand if it is one or two times but 10 times doctor is not available. Unbelievable, in my understanding they are just lazy and do not want to interact with anyone."

"Dr.Bernard Tse He is very professional his knowledge & explanation is outstanding. He is a very caring compassionate person who has all the time & care for his patients, at heart, one of the best doctors I have encountered I will never be able to thank Dr Tse enough for his -care compassion -attitude & thoughtfulness"

"If I could give a zero star, I will definitely do that. My daughter got fever and vomiting and I was in a hurry to see doctor. This is the only Medical centre around which opens on Saturday afternoons. The receptionists are young and without experience. I told them I didn’t have an appointment and my daughter has fever etc. One of the receptionist lady ask us to do a Covid test . Then we spent some time do that. Then come back to the receptionist, the other receptionist said it needs to take 15 mins to get a final result and kept telling me they only got one doctor today and fully booked. I am a mum and really worried about my daughter , so I asked them I don’t want to waste time here just tell me if we can see a doctor or not. Then they went back to the dead loop and told me they are fully booked. Then my question is why they didn’t refuse us at the first point? Why do we need to waste time here? We turned around to Canterbury hospital emergency instead. I feel like the receptionists are less trained and I didn’t see they showed any empathy to the patient. This will be my last time went there, never again get there!"

"Four years on and this place still has issues with poor reception SMH. Don’t come to this clinic if you’re looking for professional receptionists and ones that communicate to each other as you’ll just be bombarded with calls asking you pointless questions about your initial query and have your time wasted from their inefficient communication to themselves and the patient, and ability to do their job most times. They do not listen to what the patient is asking. Really frustrating. I have to do their job for them at times as I know how poor they can be. I find one of the receptionist’s attitude to be poor who decided to hang up on me when I told her not to talk over me. I find the practice manager to have an attitude as well, amongst being a smart alec with a comment when I was discussing the issue with her. Doesn’t help the situation. Not a good look for the clinic."