Barefoot Freedom Herbert Street, St Leonards, New South Wales 2065

"Truly a great experience. I have terrible feet and this place was a revelation with me buying two pairs of shoes. You have to get over the fact that they are medical grade. Staff are wonderfull too ."

"Excellent service by a courteous, kind orthotics specialist- he correctly identified my elderly father's multiple mobility issues, suggested a suitable adjustment to the shoe and the customised shoe was ready the next day. You may have to wait just a little while for your appointment but that is because he is going above and beyond with the client in front of you. Helpful, delightful assistant made the telephone booking, provided cold drinking water on a hot day.. such a relief to find suitable shoes and such excellent, knowledgeable service. We will be back."

"Barefoot freedom and the services offered have been incredibly helpful in rectifying my foot and heel pain. As an active runner finding orthotics that aren’t painful is incredibly hard, however the orthotics tailor made and supplied by the staff at Barefoot freedom offer a support and comfort that can’t be matched. Besides the vast number of products offered, the kind and supportive staff make a sometimes-troublesome experience of finding orthotics and supportive shoes enjoyable. It is this both experienced and friendly environment that make Barefoot freedom unique compared to other vendors. Couldn’t recommend them enough."

"Went to the Gosford store and the women was extremely rude, basically wouldn’t serve us until forced to but we reluctantly placed an order as my elderly mother has significant foot pain and needed specialty shoes. Was told three weeks wait, rang back after three weeks as had not received any call back , no answer. Management need to look at their sales team. When you spend significant money on shoes and you have a medical problem you should expect prompt and courteous service . Footnote - we subsequently got into contact with Head office and they were very helpful and the shoes were very promptly dispatched ."

"I bought two pairs of shoes 2 weeks ago and was told that I will be informed to have the shoes in a week's time. Until now it's 2 week's I still haven't got my shoes. I was told it will be in today and they will call and inform me, still nothing happened. I am 96 years of age, and do I have much time to wait.....? From the reply below, we can see how unapologetic they are and their mind set how to serve the customers. Some situations are uncontrollable, however as a service provider, you at least need to update the customer when there is a delay. Even though at the time you promised you will request the shoes to transfer to your store and call us when they are delivered, I don't think you even made the request. We had to chase up from your Enfield store to request them to transfer the shoes to your store urgently. You never bother to make a call when the shoes were already there. It's ourselves that made the effort to follow up. There are some other things which I think I should report to the consumer association as well and we could clarify things better."