H&R Block

"Terrible communication. Provided them with all documents and they just didn’t lodge my tax return, no explanation as to why. Still trying to find out months later."

"I experienced the worst customer service here and missed the tax deadline after they kept making appointments with me and never calling me at that time or within an hour of the set time or at all. I made a total of 5 appointments to do a simple personal tax year before the deadline by ATO and 2 weeks late I was told they will promise to call me the next time we set and that time I didn’t even get a call at all, not even at their average two hours after our set time! I’ve sent them everything they need and now I cannot even do it myself as ATO deadline to submit individually is passed. I was trying to save time getting them to do it but I’ve spent more timing constantly calling and emailing them as to why they haven’t called or sent me anything. very very stressful experience. I know they are busy but so am I! And when I take a total of 4 hours off work to have appointments with them each time they don’t call and they set a new time, only after I call them, it’s actually cost me more time and money then I would have spent doing it myself. Then when I complained, she said “i did call you but you didn’t answer” - yes correct, the 4th time they missed our appointment, she called me at 7.40pm on a Friday night, after I called and emailed about my appointment they called me for scheduled at 2pm I took time off work to have. Which I missed the call late Friday as it was 5 hrs late and I was getting my kids to bed. I still haven’t submitted my tax and have I no idea what to do now. I do not recommend!"

"The experience in dealing with this branch has been nothing but disappointing. Since engaging this branch on September 30 and discussing matters with my nominated agent, I have received zero correspondence, despite three separate attempts to establish what is happening. Initially called the branch and was answered by a contact centre agent who advised that a staff member would return my call by close of business Monday (still waiting). A follow up was made with their social media team on Wednesday, who advised they will escalate the matter (still waiting). Third attempt to contact the agency today as well as the nominated agent, and again no response. Would NOT recommend using this branch, or any other H&R Block given the poor communication alone. If this is the standard of service they provide, imagine how they handle your tax affairs."

"I have been to Neville for the past four years. I must say he is very thorough and he’s always got me a tax refund which I never got from the previous tax agents. Not only he is very responsive to your questions, he does that with a smile and professional behaviour. For him no questions are small or no problems are big, he does not only resolves them but explain them with truck loads of patience."