Tresillian Family Care Centre - Nepean 1B Barber Avenue, Kingswood, New South Wales 2747

"This is place is a joke. Feels like sleeping on the road and have train passes often too. In the dining room, the staff plays roles like God here. She decided how much to give each person. She refused to give me two small pieces fish cake, but people came before and after us get three and two each plates. I hate say racism, but looks like it is here. Very rude culture here obviously. The baby food is too salty. After I mentioned to the kitchen, the baby food became even more salty. My baby barely eat here. She has weight issues and even loose more weight here. Heaps of paperwork which is exhausted. Because the mother could not return herself with baby, we asked instead of 9am can we leave a bit late, reception staff refused straightaway without checking or any other options. Not friendly environment. Don’t waste your time here, completely waste tax payer’s money and frustrated for parents."

"We had great stay and really good experience. We got in to get help with sleep and also eating. Little one is on breast milk and formula and has reflux and gas. Since the moment we arrived, the staff was pretty on the ball. They were all nice and organised and help us so much. They were happy to help 24/7. Thank you"

"I stayed at Tresillian in June 2022 with my then 9 month old baby as a first time mum, my baby had been waking overnight every hour since birth and BF'ing back to sleep / co-sleeping. I felt like a shell of my prior self and hadn't had a proper sleep since birth. Tresillian was the best thing for us, I felt very supported and there was one nurse Mel, who was an angel to us. She remembered our names from the first shift, she would check up on us often and was so kind, compassionate and reassuring. The relief I had not having to cook, clean, do normal day to day tasks for a few days was enormous at what I felt was breaking point. Also, being able to spend time with other mums going through the same thing as me, it made me feel less alone. There were also daily activities for the mums but I also learnt about baby cues and interacting with bub. Baby sleeps in a separate area to the main room. As an FYI, no baby monitors can be used and you get a parking permit to park free on site (limited number of spots). After we left, my baby was no longer feeding to sleep and although it has been a very long journey, she is 18 months now and mostly sleeps through the night (we still have trouble getting her to sleep though). I want to make it clear that there was no cry it out method used the entire time we were there, I was always sitting at the cot supporting my baby to sleep, there were tears but I was allowed to pick up my baby and comfort her when needed. The cots looked like little jail cells but wow they were very comfortable for parents to sit at to get baby to sleep, they were up high and the bars were wide enough to get your arm through to pat baby to sleep. The food was ordinary hospital food but you can help yourself to snacks and toast throughout the day or you can leave the facility at any time and get some food out. Unfortunately the facility is run down and if the government would put some money towards updating it, it would be greatly appreciated for the families that come for support. Lastly, I felt that there was a lot of unnecessary paperwork, sometimes it seemed that staff were filling out forms for no reason but to just tick some boxes."

"Stayed at Tresillian Nepean Aug 2022 with my 6 month old and 24 month old. Had an excellent experience there and found that staff were very supportive and helpful. It was amazing to not have to worry about providing food or house chores for the time we were there! We went for numerous wake ups overnight, to stop cosleeping and poor day naps (6 month old). We stayed 4 nights and we were starting to see longer blocks of sleep by the last day - had to continue working on it at home but we were told we could use the same referral to come back if we needed to. Cosleeping was against the rules there for safety reasons so they helped us in the transition - first night was definitely the hardest but nurses helped a lot when I was exhausted. We used responsive settling and had relaxing music playing. We had two rooms because we had two children and they recommend taking a support person if you have 2 kids. Temperature was set to 23*C inside, so didn't need to have super warm sleep things for the kids. They do have a child size toilet if you have a toddler that is potty training. My 2 year old was provided with a toddler bed with sheets, blanket and pillow. Food was provided - breakfast, lunch, dinner and snacks (cheese & biscuits, yogurts, fruit etc). They even had a combination of pureed food and baby led weaning style food for my 6 month old. There was also a communal fridge if you wanted to buy extra food they didn't have (eg berries). Facilities were a bit older but we weren't expecting luxury! It was comfortable and clean."