Laser Clinics Australia - Neutral Bay

"Nurse Grace offers a level of service next to none and is one of the best in the industry! Not only is Grace the most lovely human being to ever exist, Grace ensures to educate you about her service offerings which enables you to make a decision you are sure of. Grace goes above and beyond to check you are comfortable during your sessions as well as providing suitable aftercare knowledge to assist you in achieving the best results from your procedure- ensuring you have bang for your buck! Thankyou Grace!"

"I have had such a lovely experience both times i've been to this clinic. I left a previous clinic after very average service for years (thinking it was normal), and then after a bad experience I couldn't stay. I then found this clinic. The Neutral Bay team are warm, kind, professional and i'm glad I found them."

"My experience at this cosmetic injection center was extremely disappointing. I strongly advise against visiting this clinic due to its poor customer service. The management is ineffective, and the majority of the staff members are rude, unprofessional, and irresponsible. However, I must mention that there was one exception – Nurse Serena. She provided excellent care during my visits, but unfortunately, my experience deteriorated when she was on annual leave. During my follow-up session, a different nurse who replaced Serena proved to be incapable and administered the wrong dose of injections not just once, but twice. I was charged for both sessions and left unsatisfied with the results. Moreover, I was treated poorly and forbidden from seeing Serena again. Despite attempting to file a complaint with their headquarters, it was ultimately directed back to the unhelpful shop manager. The entire process was incredibly disheartening. I feel compelled to warn anyone considering treatment at this particular branch of the laser clinic. There are other branches, such as the one in Chatswood, that provide much better services. I strongly discourage you from choosing this particular clinic, as you will likely end up regretting it. Updated to reply to manager’s comment: I'm deeply disappointed by the responses to the Google reviews, which contain untrue claims. Your reply, as the shop manager, only reinforces my concerns. When both customers and staff members raise complaints, it's crucial to reflect on the management style and consider making necessary improvements, rather than deflecting blame onto others or questioning the use of pseudonyms on Google. Upholding integrity is essential. I believe there was a miscommunication regarding my feedback about Serena's excellent work, which you seemed reluctant to acknowledge. It would have been better if you had taken steps to address my concerns rather than attempting to avoid them. I feel sorry for the staff members who have to work under an ineffective management style."

"Started going to the laser clinics in neutral bay about a year ago. I have received the most lovely service, and amazing results. I love the the team there, all the girls are lovely. Greeted as you walk through the door, all very chatty, which makes for a very warm environment. My facialist (Siobhan), has been so amazing- she’s very knowledgeable and extremely good at her job. She has high attention to detail, & very holistic in her approach in helping to treat/heal the skin. All of the treatments and products she has recommended to me to try, have been extremely helpful in fixing my skin. Can’t recommend her enough. I have enjoyed all my appointments here, and will continue to refer people to come to this clinic."

"My husband and I have been a loyal customers of Laser Clinics Australia's Neutral Bay Skin Care Clinic for the past 2 years, and we can confidently say that our experience with them has been nothing short of amazing. From the moment we stepped into the clinic for our first appointment, we were immediately impressed with the friendly and knowledgeable staff who took the time to listen to our concerns and recommend the best treatment options for our skin. Over the course of the past 2 years, we have received a range of treatments including laser hair removal, and facial treatments, and the results have been outstanding. Not only have we seen a significant improvement in our skin's appearance, but Siobhan and the staff have also provided us with valuable advice and support throughout our journey. They have taken the time to get to know us and our skin, and have consistently gone above and beyond to ensure that we feel comfortable and confident with each treatment. Overall, I would highly recommend Laser Clinics Australia's Neutral Bay Skin Care Clinic to anyone looking for high-quality skincare treatments and exceptional service. Our 2-year journey with them has been nothing but positive, and we look forward to continuing to work with them in the future"