Fantastic Cleaners

"It’s unfortunate to leave a poor review but we weren’t totally satisfied with the communication and quality of cleaning from this company. Booking in was very easy and they got back to us immediately to arrange a quote and a day to come in. Communication after booking in was not great and it was hard to reach them without getting an automated response. Cleaning was not what we expected - our carpets are old so we weren’t expecting perfection, but we thought it would be better. They did more than what we asked and then charged us extra for it. They also added nearly $20 onto our final bill, it was not listed on the invoice nor was it explained to us in any of the minimal correspondence we had with the company. Don’t think we will be using this service in future."

"Thank you Fantastic services. Your technician did an excellent job. My oven looks amazing ready to cook, recommend your services to all."

"Hassan was awesome he arrived on time and no muck around. He assessed what needed to be done and deep cleaned, sanitised and deodorised my lounge suite. It looks and smells amazing. Having all this done definitely saved me time."

"1. They claim they left a message with 1 hour's notice that the cleaners are going to be 5 hours late. Not acceptable. 2. From my end, they didn't even leave a message. There's no such message in my inbox for any of the numbers that Fantastic was using to communicate with me. I was left waiting for several hours. 3. When the cleaners finally arrived, it was 6 hours after the scheduled time. 4. It was almost impossible to get someone on the phone to ask where the cleaners were. The automated service just referred me to the website and hung up. None of my callback messages were returned. 5. When I finally got someone on the phone, they were rude and made no attempt to make things better. 6. The cleaning service wasn't even particularly good. I was assured prior to the service that it would include basic spot cleaning for the walls, but the walls were untouched and still had a lot of cleanable marks. And the sides of the drawers still had grease stains. Basically, what you need to know about Fantastic is that they subcontract their work to anyone they can and take no accountability for it. A customer would be much better off booking a provider directly so that they at least know what they're getting. If you have a booking with Fantastic (unfortunate) and need to discuss a problem (likely), I suggest using the phone options to book a new service - they might talk to you then. Anything to do with an existing service will get you redirected to their website. UPDATE (10/03/23): Following my reviews, Fantastic has reached out, apologised and refunded part of my cleaning fee. They also offered to send someone out to rectify the cleaning issues (which I declined), and assured me that all of the customer service and contact issues will be fixed in future. Frankly, the only way is up."

"Would give 0 stars if I could. Was charged $650 for a deep clean in which no more than a $200 (if not less) job was done. They booked to come back and fix it twice and rescheduled or did not show. And then only got a refund of $150. Would not recommend this experience to anyone. Photo's below were how my house was after the 'deep clean'."