Fitness First Rockdale

"Recently had a 5 day free trial at this filthy disgusting gym.. when the staff asked what I thought and if I wanted to join, I mentioned the lack of cleanliness being off putting and the staff told me I couldn’t finish my 5 day free trial and I was no longer welcome as I thought the gym was dirty. Way to impress a prospective member guys. How rude!! I highly recommend some customer service training for the pumped up numb nuts on the front desk by the name of Huss!"

"Lockers in this gym are not working for more than 12 months. Management needs to resolve this ASAP! Seems we're just wasting time finding a locker that works."

"I had a great experience at this gym that stands out from other gyms I've been to in the past. The staff is very friendly and welcoming, and the manager, Omar, was very attentive and helpful in explaining the different membership plans available and helping me choose the best one for my needs. The gym itself is very spacious and has a great selection of equipment, making it easy to get a good workout in. I particularly enjoyed using the swimming pool, which was impressively clean and well-maintained. The steam room and sauna were also great amenities, especially during the colder months. Additionally, the gym has ample parking spaces available in front, which is a big plus. Overall, I had a fantastic experience at the First Fitness Gym in Rockdale. The positive environment, great facilities, and attentive staff made my workout very comfortable and enjoyable. I highly recommend this gym to anyone looking for a quality fitness experience."

"The pool is super dirty, and busy, The shower door are super old, and not very clean, but the most difficult part is how hard is to cancel a membership. They are not happy that you offer to pay the high cancelation fee ($295), they also want a cooling off period to 30 days for you to cancel (keep this in mind, when you are cancelling your membership). So the cancellation fee is actually 295 + 30 extra days (4-5 weeks). The hardest part, is that they are not "allowed" to cancel the membership (even though the website is saying to call to cancel), because a "manager" is not present in the gym. Why is that not a clause in the contract that for cancelation you need to be "luck" enough to have a manager in site? Why is this not available at the website? This is awful, the customer service is pretty bad (always keep you on hold for over 20 minutes, if not hung up while you are on hold), and to make it worse, they didn't even gave me a membership card after 2 months of membership. (as the machine was broken). What do they do with that money? I just wish there were better gyms in Rockdale with a swimming pool available, so we didn't have to deal with this poor customer service from Fitness First "stealing your money" with their pretty unfair contracts. Lesson of the day: Never signup for a gym membership, if they don't have a membership outside a contract, just don't do it. More or less, use the water centre nearby instead of a gym, You pay per visit (much cheaper), the pool are not just bigger, bur also cleaner, the showers are better, and the customer service is always great."

"On the plus side, the staff are friendly and do their best, but the place is in disrepair, the equipment is really old, roughly 75% of the lockers don't work, it's far too busy in peak hours and get they are often trying to get you to give your friends phone numbers out to get more members. The place needs a lot of work to get it up to a decent standard. Won't be staying here after my contract ends."