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The Good Guys Alexandria
59 O'Riordan Street, Alexandria New South Wales 2015
About The Good Guys Alexandria
Welcome to The Good Guys Alexandria, located at 59 O'Riordan Street in Australia. As a reputable establishment, we are proud to be a furniture store, home goods store, and a point of interest for all your shopping needs.
At The Good Guys Alexandria, we strive to provide exceptional customer service and offer a wide range of quality products to suit every home. Whether you're looking for furniture to transform your living space or home appliances to upgrade your kitchen, we have you covered.
To make your shopping experience even more convenient, we now offer an online form for all Returns, Refund, Repairs, and Exchanges, saving you valuable time.
Become a Gold Service Extras Member and enjoy exclusive benefits from day one, including access to product care, StoreCash rewards, and special offers and sales. Start your report online for speedy service or lodge a claim to begin the swap or screen replacement process.
For new customers, we offer the opportunity to apply and be approved for a Latitude Gem Visa credit card, providing you with additional financial flexibility. Please visit our website or in-store for more details about this exciting offer.
Earn StoreCash by meeting qualifying conditions, such as signing up and downloading the Digital Wallet before making a purchase. Refer to our StoreCash Terms and Conditions for full details on how to receive notifications when StoreCash is credited to your Digital Wallet.
Take advantage of our discounts, which apply to the current ticketed or advertised price. We negotiate to ensure that our products are sold at competitive prices. Please refer to the product details for specific discount information.
Please note that time limits and additional terms and conditions may apply to certain products. We recommend reviewing the product details for specific information.
As part of our commitment to excellent customer service, we offer a bonus service within a 30km radius of our store. Additional charges may apply for locations beyond this distance. Please refer to the product details for more information.
We also offer exclusive bonuses for port-in and new customers. Please note that certain restrictions apply, and this offer excludes current Telstra Pre-Paid, Boost, and JB Hi-Fi Mobile services.
Store Credits are sent via SMS or email, and their expiry dates may vary depending on the promotion. Please visit our website for full details, including exclusions.
Please be aware that terms and conditions apply to our trade-in offers. The condition and age of your device may affect the offer. You must be at least 18 years old to be eligible for a trade-in transaction, and it's your responsibility to remove all data from the device before shipping it.
For any gas fitting, electrical, or plumbing work, please note that Home Services Network Pty Ltd performs these services. They are licensed subcontractors engaged by The Good Guys Home Services, and all necessary safety/compliance certificates are issued by these licensed subcontractors.
For a limited time, spend $50 or more in one transaction using your Spot. Buy Now, Pay Later account at The Good Guys, and you'll receive a $20 The Good Guys eGift Card. Please note that refunds, chargebacks, and Spot. Buy Now, Pay Later special promotions do not contribute to the spend criteria.
To stay updated on your StoreCash balance and current offers, simply enter your mobile number and request a verification code via text message. Once verified, you'll have access to this information.
Thank you for choosing The Good Guys Alexandria. We look forward to providing you with exceptional service and helping you find the perfect products for your home.
Photos of The Good Guys Alexandria
45/59 O'Riordan St, Alexandria NSW 2015, Australia
Opening hours of The Good Guys Alexandria
Monday:
09:00 - 17:30
Tuesday:
09:00 - 17:30
Wednesday:
09:00 - 17:30
Thursday:
09:00 - 21:00
Friday:
09:00 - 17:30
Saturday:
09:00 - 17:00
Sunday:
10:00 - 17:00
Reviews of The Good Guys Alexandria
"Terrible delivery service and customer service team. When I buy washing machines, explain everything about stair and others. Sales lady said delivery ppl can do everything for us. But when we got delivery, they said never heard about stair(even it's in receipt). Also when I talked with customer team, their attitude was really bad as well. Sound like dont care about it and it's not my problem. Delivery ppl also lying that they did NOT ask pic for stair and others but customer team said I refused to take a pic. Never ever will use the good guys forever."
"I recently purchased a cooktop from the Good Guy online plus their installation service. when installer arrived, he removed my old cooktop, looked at the new cooktop still in sealed cardboard box n suggested me to swap another brand so to fit in perfectly without need to pay more and cause a mess in my kitchen from edge cutting etc. I accepted the advice and took the sealed package to the Good Guy’s Alexandria store as the invoice indicated that’s where the cooktop was distributed from. Without a trolly I carried the cooktop walking from carpark to their store. Customer service processed the price difference but refused to swap at the counter for me. They told me to swap the product at their warehouse. I asked where it is n if they have a simple pick up guidance note. They don’t have one and simply said to me just around the corner, normally could go through carpark near car wash but that day that way was blocked so I had to come out of the road and get back in etc. It was my first time there, feeling bit confused but I soldiered on carrying the cooktop walking back to my car and tried to see if I could locate their warehouse entry. I drove round and round for about 20 minutes but could not see a sign and got lost. Eventually I carried the package back to store again and told them I could not find the entry. A woman with bad attitude finally agreed to have someone trolley out my new cooktop from the back and took them only a couple of minutes! I felt terrible nearly in tears … they could do this easy but made me a small lady carry that heavy cooktop back and forth. My experience at their Alexandria store was a nightmare. I have no desire to deal with them again."
"What a terrible experience was it to buy something from the Good Guys. That Good part really has no point being in their name. We ordered here so they could deliver it to our apartment, which is 3 stairs up. We communicated this with the driver. When he arrived, he refused to take the items to our apartment, and instead dropped them in our hallway. Now we have to find another way to get them in. During the ordering process there was no mention of this at all. Will never order here ever again."
"I called them on Wednesday 24th May and said I have an e-scooter to return, this is my purchase date, it's unopened, can I return it at your store? The female admin member said that would be fine and to bring the receipt. I showed up the same day to the loading dock with my receipt and scooter in the boot of my car. I explained to the warehouse gentleman I had spoken to the front desk and they knew I was returning an e-scooter. He looked at my scooter and said we don't sell that model and he had to speak to his manager. The manager, Sandra, came out to check the scooter and asked for my docket number which I had ready to present. After checking the docket she explained that the item was sent from a different store, which I already knew. I that was the only store that had them at the time of purchase. She said we don't have that scooter in stock at this store anymore so we can't take it. I explained that I called ahead of time to ensure this wouldn't be an issue and the admin member said it was all fine. Sandra then accused me of not providing enough details over the phone to the admin team i.e. the exact model number of the scooter, and that there is NO WAY this scooter is staying at this store. I was completely taken aback by the utter disrespect by this so-called manager and the attitude she was giving to myself, a paying customer. I again explained that I had got the item delivered and did not purchase the item in-store but she was having none of it. She would not even give me any eye contact when I was explaining the situation, she was abrupt with her words and I believe she had no intentions to help me at all for whatever reasons. The store policy says if you purchase from a Good Guys store, you can return to any Good Guys store. This was literally being ignored by this Sandra individual and she treated me with disdain through her absolute disrespect and disgraceful customer service towards a customer. Throughout the conversation she would ridicule me when I misspoke to make it seem like I was discombobulated. She then told me my options were to either return it to the store of purchase, who do not sell ANY e-scooters OR take it to the store that sent it out. Sandra made it very clear that the item could not be returned at the Alexandria store for any reason. I asked for her name and got back into the car and drove off. I cannot believe that a manager employed by the Good Guys could be as narcissistic as Sandra is. Absolute disgraceful customer service, I will not be back."
"I recently visited The Good Guys Alexandria store, a gentleman Matthew K helped me. Matthew listened carefully to my needs, inquired about my amenities at home and learned about my lifestyle, then according to these, he carefully selected a few items for me to choose. His product knowledge is amazing - the quality and characteristic of each product. In the end, I was satisfied with what I needed for my new kitchen. I would like to appraise his service, attitude and professionalism which is hard to find in recent years. I wish Matthew all the best and I will definitely recommend him to my family and friends whenever they have appliance purchase need."
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