Sydney Ultrasound for Women - Chatswood

"Extremely rude receptionist. Called to make an appointment and the receptionist hung up on me when I asked a second time for the type of imaging I needed. Hire better staff"

"Best experience here. The receptionist was very friendly and answered any questions she could. The nurse did an amazing job with preparing me and calming me down my for the procedure/scans. Lastly Andrew McLennan was amazing at his job he was very understanding and explained everything each step of the way. Would recommend 100% to anyone"

"The customer service of Sydney Ultrasound for women is terrible, especially considering the exorbitant fees they charge. You have to wait 3-5 days for anyone to call you regarding and appointment and another week to change it. They never answer their phones or online requests. Their booking system is shocking and you are ushered through their processes without explanation or consideration for your individual circumstance. I was not given instructions for my scan when I booked which resulted in a very painful scan that was poor quality. They don't look on your file to consider your needs. I had two scans three days apart (and was charged for the pleasure) because apparently they couldn't reference the scan they had done three days ago. I made a simple request regarding my report and was told that they have not done it that way for over a decade so it cannot be done. I highly recommend going else where, where they understand customer service and charge you a quarter of the price."

"Way too overpriced and extremely tricky to get appointments as their phone redirects to head office where the lady assisting can only note down your details and request one of the clinic staff to call back as she does not have access to the clinic calendar. The clinic uses private numbers to call so if one misses their call then you have to restart, call head office and provide your details and again wait for someone from the clinic to call back. I honestly haven’t seen such a redundant booking system anywhere. The online booking is also a joke, you submit your details online and then someone will respond back after 2-3 days saying the dates/timings requested were not available but not citing their next availability so one keeps going back and forth. Extremely frustrating for mediocre overpriced service. Pregnant women deserve better. I’m now going to a regular ultrasound clinic and paying less than half for each scan with amazing efficient service."

"In summary it is just an ok place for the price you pay. First thing first - remember to always book an appointment with them or else you will have a long wait. The place is nice and clean. The staff however as others have said are either ok or awful. As soon as we entered, the receptionist said "Last name pls" no Hello, good morning nothing. The wait time is crazy long for some weird reason even with an appointment. So allocate additional 30 min. Parking is not available so just park at Chatswood chase (free 2 hour parking) and you can walk from there its a 5 min walk so not a worry."