North Shore Radiology & Nuclear Medicine 3 Westbourne Street, St Leonards, New South Wales 2065

"What superb service - from the moment you walk in & then meet the receptionist & other staff. All staff I encountered (4 staff) were polite, friendly, calm, professional and knowledgeable. I felt most at ease and in excellent hands - which is exactly what I wanted. The new facility is also very enjoyable to be in. It’s lovely. Thank you for looking after me so well."

"Giving two stars for the lovely radiologists who did my actual contrast CT scan. I am leaving this review today as the receptionist Pauline, whom I dealt with was unprofessional, rude and condescending. I arrived at 8:30am for my 8:45am appointment, 15 minutes earlier as the text advised. I followed the signage instructions to sign in on the ipad and await my turn. However, I realised that I've had a change of name recently due to marriage and I should inform the desk prior in case there are any issues with matching my new name to my medicare card. This booking was made more than a month ago and reflected my maiden name. I saw that Pauline was free so I wanted to ask if she could help, but she rudely told me to sit down and wait my turn. She then pointed to the screen and said "Is your name there? Then wait your turn, we will call you." She was not listening to my question at all which was that 1) my name changed and 2) if there would be an issue and whether 3) I needed to fill out any extra forms. I was not interested in cutting the line, I just wanted some guidance. After a few back and forth, she reluctantly helped me and continued to condescendingly correct me and not listening to my questions. These included "forget about your name, what is your name NOW" and then stopping and telling me that my name has to match my medicare card... which is the sole reason as to why I even asked her in the first place for assistance. Confused, she told me to fill in some forms and sit down. I did and noticed my name was no longer on the waiting list so I wanted to double check if it's all sorted, as I didn't want to miss my appointment by human error - she again snapped at me and said "YES I HAVE DEALT WITH YOU, SIT DOWN AND THEY WILL CALL YOU." I'm sorry but in what world is this patient care and providing basic common respect and manner? This gets worse - after almost an hour (9:20AM) since I arrived, to which I noticed everyone arriving after me has gone in was when I had a sinking feeling she may have made an error and my name was no longer on the waiting list. Asking her again for help, she tried to brush me off and telling me to wait - I said my appointment is at 8:45am and it's now almost an hour since I arrived. She then ran to the back and came with another staff and said something about my profile and my name change. Eventually a nurse came out to get me and addressed me as "KARA ONG". Not to mention my last name is not ONG. Pauline noticed this and corrected the nurse saying "Carol". I'm honestly not sure what happened there or what the mistake is on the system but Kara and Carol are definitely two different names. Yes, lengthy review but I sincerely hope the staff at the front can be trained to respect and understand different names from different cultures, instead of assuming that anyone ethnic coming in to ask questions don't understand English and do better in being trained across name changes. No one should be punished because their name changed because they got married or in my instance where it was a double whammy, as I also added my English name (Carol) to my name change so it wasn't just my surname that needed an update. I also overheard another receptionist that morning telling an old Asian man, "YOUR ENGLISH IS NOT VERY GOOD". I'm honestly very shocked - Australia is a multicultural country where we all come from different cultures and sometimes, the older generation is not fluent in English. Nobody needs to be called out like that."

"Dr Richard Maher is amazing! An outstanding doctor who really cares about his patients, with precision and attention. His patient management is extraordinary and he explains procedures clearly, with risks and outcomes provided in an understandable and approachable way - especially to curious med-students! His team also obviously respected him, and we’re a highly efficient team. So lucky that we got this excellent care!!"

"My previous appointment at Royal North Shore Private went very well. The lady who served me at the front desk was a wonderfully kind soul. She was so helpful and made sure I had all the answers to my questions. She also worked very professionally and I felt that all the correct information was taken down. My latest appointment was awful. I went to make an appointment for a scan. The lady who served me looked like she was training the person next to her which is fine with me. However this lady was rude from the beginning, and it just got worse. I was furious that she looked at me as if I didn’t know what I was talking about and as if my time didn’t matter. She took my ref and badmouthed the doctors writing ( we all know doctors writing isn’t great) but I found it unprofessional that she went off with the other lady without even letting me know where she was going and to wait a moment. They went off at the back and giggled and I felt as if my time wasn’t seen as important. I ignored this and made conversation while they were trying to do whatever it was on the computer. After finally getting an appointment confirmed I requested if they could fax over a previous report to the doctor. The lady was atrocious and told me to get another ref and get the scan done again even though I clearly mentioned I had already had it done. I was happy to go home and check my accounts and see if I made a mistake and maybe got the scan done elsewhere, but she was rude and looked at me like I was a complete idiot. I’m pretty annoyed about the whole encounter and she needs to act more professional and courteous to patients. Disgusting behaviour."

"I cannot thank the radiologists enough for their professionalism, caring and thorough explanation of the test I had this morning. I was put completely at ease every step of the way. From check-in to my procedure and finally payment, everyone who looked after me were so thoughtful and pleasant."