Western Imaging Group

"Wish I had a 0 star option. We had an appointment for a 20 week morphology scan and was never notified to arrive 20 mins prior to the appointment time either through SMS nor Email. We arrived 5 mins late due to traffic congestion and the centre cancelled our appointment for the same. The concerned personal (not sure of her name at the counter) was not at all helpful. Would appreciate to pass on the feedback and improve the system at the centre. Thanks."

"I went to book an appointment and the lady at the counter had no idea what to do. She contacted and spoke to someone then made my appointment. Later I told her it was work cover related she got cranky at me for not telling her while she was on the phone. When I arrived at my appointment, a new receptionist was too busy on a personal call. The radiologist was just plain rude and has no customer service skills. I won’t go back there again … better at Mt Druitt Medical and Dental Care."

"They don’t print films they have the worst service. They are not helpful. I wouldn’t recommend going here for any imaging Westin Imogen group was the leader in medical imaging but I think a lot has changed over the years and they probably in the bottom now."

"We had our 34 week growth scan today, I must say I was very pleased with the experience. When I saw the reviews which was low, I got second thoughts. However Marina our sonographer, we have had paid and Medicare covered scans but none of them explained us every step she took, being FTP it was very insightful."

"(Follow up) the owner called me for the followup after my review and she was really understanding and listened to us on what actually happened. She assured us that this won't happen in future. Five star for her effort in resolving the problem. So, added two more star for the effort, owner has taken to ensure our problems are listened and appropriate action is taken from their end. I am ready to give the center another chance as we should support the local business. [Original]We wish we could give negative star but can't. It is that bad. We visited this center on 10/02/2022 for my wife's ultrasound for pregnancy. Usually we arrive 15-20 min early. But this day due to traffic and construction around parking(which was on more than half parking lot), we were late by 8 min. But the lady behind the counter was very rude and did not took us in. When we use to be early they make us wait for more than half an hour but when we are late how can they ask to reschedule our appointment. It was not like they were many customer so they could not give us time, all staff were literally sitting on a reception without any customer (no wonder why our every visit there are less and less customer). How is it fair for customers who are bound to wait for hours but they are not considered even for 8 min. They discussed with us for not taking us in for more than 10 min where they were making excuse that they would not be able to give enough time to us as there are other customer in queue. I am sure they only work as staff of that imaging center, if they were owner who would let customer walk away from the center. If center is losing money then it is the owner who would suffer, why would staff care. How can they say a pregnant women who came for a scan directly from work in her uniform leaving half work to reschedule?? No humanity at all. We have been going to Western Imaging center since many year, but never again. Would not recommend at all for anyone to visit this place."