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Koala Living Castle Hill
16 Victoria Avenue, Castle Hill, New South Wales, Australia
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About Koala Living Castle Hill
Welcome to Koala Living Castle Hill, located on Victoria Avenue in the beautiful suburb of Castle Hill, Australia. As an establishment, furniture store, home goods store, and point of interest all in one, we strive to provide our customers with a unique and unforgettable shopping experience.
At Koala Living, we understand the importance of creating a warm and inviting atmosphere in your home. That's why we offer a wide range of high-quality furniture and home goods that are not only stylish but also functional. Whether you're looking to revamp your living room, bedroom, dining area, or outdoor space, our extensive collection has something to suit every taste and preference.
One of our featured products is the Aspen lll White Sintered Stone Dining Table with Matte Black Legs. This stunning piece combines elegance with durability, making it the perfect addition to any dining room. Its sleek design and neutral color palette effortlessly complement any existing decor, while the sintered stone tabletop ensures longevity and easy maintenance.
At Koala Living, we also take pride in our commitment to the community and the traditional owners of the land. We acknowledge the Bunurong people, on whose lands our head office is located, as well as all other First Nation Countries on which we operate our business across. We pay respect to their Elders, past, present, and emerging, and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
When you visit Koala Living Castle Hill, you can expect exceptional customer service from our knowledgeable staff who are always ready to assist you in finding the perfect furniture pieces and home goods to suit your needs. With our diverse range of products and our dedication to customer satisfaction, we aim to create a space that truly feels like home.
So, whether you're a local resident or a visitor exploring the vibrant city of Castle Hill, we invite you to come and discover the wonders of Koala Living. Experience the joy of finding that perfect piece of furniture that not only enhances your living space but also reflects your unique personality and style. We look forward to welcoming you to our store and helping you create the home of your dreams.
Photos of Koala Living Castle Hill
Shop 91-92 South Building Home Hub (Hills Super Centre, 16 Victoria Ave, Castle Hill NSW 2154, Australia
Opening hours of Koala Living Castle Hill
Monday:
09:00 - 17:30
Tuesday:
09:00 - 17:30
Wednesday:
09:00 - 17:30
Thursday:
09:00 - 17:30
Friday:
09:00 - 17:30
Saturday:
09:00 - 17:00
Sunday:
10:00 - 17:00
Reviews of Koala Living Castle Hill
"Good furniture if you like something (a lot of things are not to our taste) but the slowest in store service on earth. I stood in queue for 30 mins with all sorts of nonsensical conversations (including selling of product reviews in return for offers) ensued ahead of me. Eroded my trust all together."
"Great help with putting our order through and arranging delivery for us. Lovely pieces in store would highly recommend."
"Today had an amazing experience shopping with Koala Living. Cindy was very helpful in explaining about the products and delivery process. The pricing was great too. Will definitely shop here again."
"Short version of this review is save yourself a lot of headaches and buy your furniture from a trustworthy business with a good customer service. The sales team in showrooms are great, but as soon as you pay, the trouble starts. Now the full story for the ones who are into fact checking. I purchased a dinning table a week ago and they delivered the wrong one to my place. They asked to drop it off and then they will swap. After calling their so called customer service, I received no apologies. not even in words. The lady told me that I will be contacted in 48 hours to schedule the new delivery in 1 to 2 weeks later. After I complained that I can’t keep taking leaves for your business mistakes, the lady said I am sorry but that’s nothing we can do. Then I requested to cancel the order and asking for a full refund. But after an hour, the staff who made the mistake called me directly and was constantly apologising. She was close to crying and gave me the feeling that her boss put a lot of pressure on her and passed all the blames to her. In the end, because we felt so bad for her and also they offered a quick delivery in 2 days, we agreed to accept the table in one condition and that was if they wrap the table to avoid any damage in transit as the table was sold as is. But when they delivered the table, it wasn’t wrapped at all and it was scratched. And sadly, I was stupid enough to not have those promises in writing. At the same time with purchasing the above table, we ordered a whole set of sofa and paid the deposit. And of course with this business, the refund is not possible after you put in the deposit and they only offer you store credits which is worthless. I had to pay the full amount to finalise the delivery on 20th and asked for writting that date on my receipt. But believe it or not, right after the business hours they send me an sms that their third party delivery company is going to holidays because of some religious event for 1 week and I need to contact them for rescheduling it and the first available date was 6 July. Please note that the event is a recurring yearly event and it is always in their calendar. They didn’t know that until I paid the amount in full. Isn’t it fantastic? Long story short, I lost all other furniture store discounts and stock availability because I made a mistake and chose Koalaliving. After making a scene and going through a lot headache in the store, they offered me 125$ store credit or a refund minus 20$ membership in the invoice. And again this offer was not made by default. It was after a lot of back and forth and headache. And to be fair, in store staffs were so kind and polite but based on what they said, they were not authorised to take any further actions. I am sure I need to add to this story because with this poor customer service, it won’t end here."
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