Lounge Lovers Warehouse Sydney 28 Lyn Parade, Prestons, New South Wales 2170

"Terrible products. Even worse customer service. Ordered an ottoman, no screws in the box. Told to wait for a resolution in 4 hours. Got a call from the Phillipines advising they don’t know how long it’ll take to get the screws delivered. Said they will ring back in 6 hours. Sent me an email saying they will pay me $30 to go buy the screws myself from Bunnings however could not confirm the screw size. Call centre in the Phillipines advised they will contact the supplier in China to confirm the screw size however are unsure when they can confirm the outcome. So now I have 3 countries in communication to replace a pack of 12 missing screws. Instead of advising me to come hand in the unit and get a replacement that has the screws inside already they’re giving me the run around and refusing to refund me my money. I’ll be going to the ACCC and charging back through my bank. Everyone avoid this company and heed the warnings of the reviews."

"We ordered a lounge (Baxter) from here and it came missing parts to be able to screw the legs in. The lounge is unable to be used and we still haven't heard from a repair person who will apparently come whenever they are available. Jenny, the person who navigates the text and email system does not pay attention to what they previously said, does not follow through in their actions, does not read through interactions before sending responses, and does not take any ownership or accountability for their actions. Jenny has asked us to review the product / lounge lovers twice since receiving a broken lounge so here you go Jenny. 1 star because of the poor communication and broken lounge you never let us get fixed before begging for a review."

"Had a very negative experience with Lounge Lovers. Bought a couch and were told it would be almost a month to get it delivered - that was fine and we accepted it. On the date of delivery, we were called 5 minutes before the scheduled arrival time and told that the warehouse had incorrectly packed the truck and that only half of our couch would be delivered. We were given the option of getting that piece today and the other later, or both together at the next available date, which was over a week away. After we had already been living a month without a couch, we accepted the half and tried to speak to customer service about getting the other half delivered sooner as it was available in the warehouse, but they refused saying there were no available delivery slots, even though it should have been a priority as it was their error. Additionally, in store they promise a great customer service experience (as they should when you pay $2k for a couch), but offer no help post sale. There is no Australian customer service, it is outsourced overseas and very difficult to communicate and get a satisfactory response. When the second delivery came at last, the couch was poorly assembled and we fixed it up once the delivery people had left. Overall a hugely negative experience for a premium price, and I would not recommend."

"I feel sorry for the owner! Bought a $1000 dollars sideboard that came without the shelves. Took them 3 months to send the replacement shelves, but their delivery team claim to have delivered it to our address. On the signature is a name that we never saw before. Once I emailed them saying "I can't use the sideboard without the shelves" they automatically arranged a collection for my item for next week. Absolutely awful behaviour and terrible costs for the company. Instead of sending me 2 new shelves of $50 bucks they are arranging a collection of a 1k item and refunding me the whole value. If you are the C-Level executive of this business and is reading this, please give some training to your employees. Your items are good but your customer service is giving you the worst reviews a company could have on Google. SAD."