Nick Scali Furniture 9 Blaxland Road, Campbelltown, New South Wales 2560

"Very disappointed in the service this company provides. We purchased a Byron 1800 Timber table in April this year only to have an issue with the top leaving a ring on it. At first they refused to swap over after many many phone calls they finally agreed there was an issue. The replacement top they were swapping over also looked like it came out of there clearance store. They finally brought a new one after multiple agreements. At this stage the store manager has no power to action anything as it’s all completed by there warranty department. New top arrived and it has caused an issue with the cars as the frame the top is connected too has reduced the size and we can no longer push chairs in or have two people sit side by side. This company is so disappointing to deal with. I have spoken to regional manager , warranty manager they have sent out a technician who doesn’t even look under the table. We have had a carpenter look at frame and he agrees there is an issue. I would like to know other peoples dealings with this company. I just spoke to the service supervisor who didn’t even know what she was calling about. Worst company ever!!!!!! Fair trading will be notified."

"This is a couch you can expect to buy from Nick Scali. The orange one in the showroom is apparently the exact the same quality as the grey one we purchased. This photo was taken days after receiving the lounge and Nick Scali have said, after "investigating" that the extra leather material which causes the pooling effect in the grey lounge was not covered under warranty and is considered normal. It's a shame they don't show lounges like this in their showroom. Trying to deal with their customer service is hopeless and they haven't offered to replace or repair the lounge - just use a heat vacuum as a temporary solution. We will be raising this with department of fair trading and creating a case with them. I see a lot of other customers having similar issues, so please refer to these complaints if you decide to go through Fair Trading as we can build a pretty solid case and get this deceptive company to actually take responsibility for their quality (or lack of) of work."

"No, the photo is not of a 10 year old leather lounge being sold on a Marketplace. It's actually a >$7k lounge bought from Nick Scali and delivered only weeks ago. Heads up if anyone is considering purchasing a lounge through Nick Scali. We bought the Brighton one (more than $7k). First the lounge arrived after 20 weeks, instead of the initial 14-16 weeks as specified at time of purchase. The real issue though is with the quality of the lounge and lack of customer service and support received. As shown in the photo, after sitting on the lounge for a few minutes a clear pooling of the leather happens, and after speaking with a Nick Scali representative, they and their technician say this is entirely normal and it's not a manufacturing fault. The thing is though, if you go into the store and sit on the same lounge, it doesn't do this. We've tried calling multiple times and are constantly told that they'll get back to us, and that we can't speak directly with a senior case manager as we need to wait for their call. They offered to use a heat suction to remove the pooling, but I hardly see this as a resolution if you're paying this much for a product which doesn't represent what's in the showroom."

"Good range of furniture to choose from, including lounges, beds, drawers, buffets, and consoles. We were lucky to get in when we did, and avoided recent price hikes, but due to demand, delivery took an incredible 5 months, but our new lounge arrived as planned, and looks and feels as good as we expected. The delivery guys were punctual, and efficient, but they do not take rubbish away. All in all, highly recommended as a repeat customer."

"My girlfriend and I purchased a lounge in October 2021, the original delivery date was January 2022, we called for an update as the date approached, we were informed it would be delivered first week of February. February arrived and still no information, I called again, another delay, now it was going to be first week of March. This process continues and I am finally getting the lounge delivered and it's mid April. I understand there can be delays in shipping and manufacturing. I'm writing this review for the poor customer service and the misinformation provided to my girlfriend who had to fight for information. At one stage she was dismissed by the assistant manager of the store who refused to speak to her as he felt he had dealt with the matter. No notes after any of our conversations were taken by the store, the assistant manager mentioned that after 22 weeks of delay there can be a form of compensation or discount. That is not the case at all, my final dealing with the store was with the manager, Steve. He was professional and his apology for the delays was sincere. He was also upfront and straight to the point in saying there is no policy that entitles a customer to compensation or discount for delays. If his level of communication and handling of the matter was delivered from other staff there would be no issue here. My recommendation if anyone has read this far is to shop around and confirm with other stores what the expected delivery date will be."