Chemist Warehouse Southbank

"I wanted to return Omega 3 that purchased only three days before the return. The shop refused to refund because Omega 3 is a vitamin which is not allowed for return because they worry about how it has been stored (storage temperature) it for three days. It has been average 10 degree Celsius for the three days in Melbourne. Not sure Omega 3 is vitamin or an oil. Anyway it was very unpleasant experience. I’ve been shopping at this shop at least for the last 4 years. It will be my last time at this shop. I do not recommend this place at all."

"Has to be the worst Chemist Warehouse store by far, has really gone down hill since relocating to 250 Sturt St. Regularly has no stock on shelves for consumable line items and minimal staffing to support Pharmacist, think it really hurts the brand."

"I am absolutely disgusted with the service I DID NOT receive today. I am new to the city, and my local chemist warehouse is open until 9pm, so i assumed this one would be the same, being in the city and all. When I arrived at the store at 4:57 the doors wouldn’t open, then someone was walking out I walked in. I was greeted by an employee who told me the store was closed. That’s my fault, I shouldn’t have just assumed they would be open late and should have checked trading hours. I explained to the worker that my script was on file at this chemist and I need my medication. He said of course! Head straight up the back to Dispensary. He then announced to his co workers that he was letting me in to get my medicine. When I got to the pharmacist, he told me he couldn’t do it until tomorrow. I explained that I need my medication tonight but he kept saying no and walked off before I could explain I start work at 7am. I am absolutely disgusted in this service. I start work at 7am so will not be able to get my medication until tomorrow afternoon, so that means two days with no medication, which is extremely dangerous and a pharmacist should know this. I don’t care if it’s 4:57 and you want to go home. You have a duty of care to your customers and you did not deliver it. A doctor doesn’t walk out half way through an operation because his “shift is up” I’m extremely disappointed, please do better."

"The owner pharmacist tried to collect personal ID from pain killer medicine user. When you questioned it, he simply said that's his own policy. What a shame!"

"I go a lot to the Chemist Warehouse and I am very happy with the store in Clarendon Street, Southbank. Yesterday I had to go to the shop in Elizabeth Street / Bourke street. Never seen a shop so chaotic. Lots of shelves were empty, boxes everywhere on the floor. I was told my prescription should b e ready in 10 minutes. Waiting in the area for 30 minutes. When I asked for it it took a while for the person to find it. I was told they called my name but I did not answer. So instead of asking again after 10 minutes they just left it somewhere, in the "too hard basket". Had to wait 10 minutes to pay. Because I did not get everything I was looking for, I went today to my shop in Clarendon Street. What a difference. No boxes laying around, shelves full. A nice sales person asked me if I needed help and helped me in a very nice and polite way. They had what I was looking for and I did not have to wait to pay. Guess where I go again."