Pharmacy Select Aurora Village Epping, Victoria 3076

"Sales assistant was great. Pharmacist was cold and frosty and unwilling to certify documents even though I have been going there since it opened. Will never spend a cent there again."

"Rude staff, unprofessional and definitely no consideration. I will never go there again. Not to mention the pricing is through the roof. I wouldn't of given a bad review but ive had about enough of service providers forgeting that they are there to provide quality service. I was unable to pick up my medication due to unforeseen circumstances and they completely lost their minds. I explained to them that I will organise someone else to pick it up for me but the rude staff member threatened to send the medication back."

"I rang for delivery of a repeat prescription which I have been doing for four years. The man I talk to kept telling me he couldn’t find my file he put me on hold repeatedly. He then came back saying he’s found my file but didn’t have one of the medications that I was ringing for. He then said he found it but the date was sometime ago I found the box of the prescription I and said yes that was right I did ask at one point to speak to somebody else because he did not understand what he was doing and it had been 15 minutes of him putting me on hold coming back and saying you can’t find the file and putting me on hold again he also asked if I’d been to another chemist. The new pharmacist Chad then got on the phone and said he found my prescription it was electronic he then said it and he’s understaffed and can’t deliver today I said any time this weekend is fine. He then said I need to call back again tomorrow then to get the delivery tomorrow I stated as I’ve been on the phone for more than 15 minutes and there’s been a lot of trouble finding my prescription could I not be made to ring back tomorrow. He then told me I was being rude and aggressive to him and his staff he told me that if I’m not happy with the service he will return the scrips and I can go elsewhere. I said I will be calling on Monday to put a complaint through to the new pharmacist who I have never ever had a problem with he said he is the new pharmacist . He said he will drop my prescription off today I said again it does not have to be today I don’t mind as long as it this weekend he said now you’re changing your story we’re trying to help you and you’re being aggressive and rude to which I replied are you serious? As I was not being aggressive or rude but was more shocked over HIS behaviour. I told him he was being unreasonable to which he said I’ve got other customers will drop your medication and scrips off today and You can go elsewhere . So I will be going elsewhere obviously. The new team at this chemist are terrible."

"I definitely understand the negative reviews now. We were waiting patiently at the "scripts in " section and watched the two pharmacists hand out the medications and dealt with the customers. That's fine, we understand that but after all that, (no customers waiting for scripts just us), they both just ignored us. Then finally one came and asked "are you being looked after?". We replied "no we're not, we've been waiting for a while". I understand IF it's a busy time, if there's lots of customers waiting or phone calls, if it's short staffed, but it was not the case! Also, what is the bloody point of a designated "scripts in" area when you don't even follow it??? You can do better. I'm not the only one to feel this way."

"Rude staff Most of the time no attendent available at counter. Not co operate ."