Coles The Pines

"There is a flybuys offer which gives 20times points in apple giftcards going on in coles till 8/8/2023. Now i asked 3 staff members around the coles how much points do i get if i spend 2000$ in apple gift cards and how much would those points accumulated be in flybuy dollars and not a single staff can answer or neither they point towards the manager. Now they just lost a sale of 2000$."

"Literally the worst Coles in Melbourne I believe. As do many others. The deli… won’t slice cold meats properly or thin if we ask. The shop, always has empty shelves and dirty floors and crowded aisles with stock blocking aisles meaning it’s hard to get by. Today.. Saturday.. only two people on registers to serve. I asked 3 staff to get help. The first two did nothing. The third, a great guy called “priority 1” over the loud speaker 3 times and I could see him with his arms up gesturing to someone to get their butt moving. The lines for people with full trolleys was very long and for a supermarket on a Saturday to think that two registers only is okay is not okay! Anyway. Doubt that this will say anything to the Coles hierarchy but they really need to put some effort into fixing this supermarket because I don’t shop at the deli anymore because it’s so bad and am quickly moving to a different supermarket because of lack of everything really."

"Despite having the item and the receipt, they wouldn't refund me for a faulty product. I was told to mail the faulty product back to the supplier, they refused to accept responsibility. Four of the staff including the duty manager had a book of excuses to avoid returning the item. The Coles chain should stand by products they stock and should not suggest I contact the brand directly. My issue was resolved when I went to another Coles nearby, who immediately refunded me. Extremely dissatisfied with Coles The Pines."

"Really a very poorly managed store. Isles blocked with restocking cages, isle floor space lost with product stacked on floor. Then you can’t get a parking spot because they park their trolley trucks in the public car parking"

"Stock availability improved a lot. At month-end would expect more tills to be open. Only have 6 Bulk tills of which 3 were open. Queues were horrendous."