Great Neighbours 47 Neridah Street, Chatswood, New South Wales 2067

"I am altering my review because I appreciate the fact that it was checked with me to understand the reason for poor review and rectify it so I do not wish Great Neighbours to have poor rating due to one agent. Still 5 star to Glenda Mullins who happily showed me property and well resolved my queries !"

"I would highly recommend them for all tenants. The whole team is very friendly, helpful and supportive. Throughout my rental period they made it pain and stress free. They care about tenants' outcomes and communicate with tenants very well. This is the best experience I have had with a real estate agency."

"A great experience with Great Neighbours for my very first rental. Every query during my tenancy was answered promptly, any required repairs were done swiftly with no headaches and the vacation process was smooth and seamless. I had the place professionally cleaned upon vacation and have been informed I will be receiving my bond back with no issues. Would be very happy to deal with them again - thanks so much for everything."

"The worst agency ever! Just mean people in general. Don’t rent from them, they will go to above and beyond to try to deduct your bond. My friend was one of the victims. A professional cleaning team was hired until satisfactory. But the agency will say they are not happy with the cleaning, and only after the next tenants move in and take you to court to make sure that they deduct your money. Worst people in general. There are many other victims too as you can see from reviews, and they don’t care. Everybody in the team seem to have the same values too, if you ask them why they didn’t tell you if they are not satisfied with the cleaning, so you can have cleaners go back until they are satisfied. They replied, “you seem to think you own the property, you can’t have that opportunity because new tenants moved in and they said one of the area is not cleaned enough to “their standards” and is inconvenient to them, so we have to deduct your bond for not up to the new tenants satisfaction.” This is just so ridiculous, how are we able to foresee what the new tenants standards are about one particular area that they do not think is cleaned well enough, and how can we have a chance to make them satisfied if they don’t tell us before they move in or give cleaners the chance to go back to address the issue? The agency will give you this impossible situation. So I don’t know what world these people live in. they should try to be kind people in this world. These kind of conflicts and all these 1 star reviews could have been avoided if they are kind people."

"Need to share my experience.... I rented a unit from this agent for 3 years, they were very nice when i moved in and helpful. I asked for a couple of things to be fixed and they fixed them straight away. when i gave notice they were disappointed and asked if they could do anything to make me stay but i moved in with my partner. I used a cleaner at a cost of $450 for a 2 bedroom, when agent inspect they found the cleaner had missed the rangehood filter, the shower screen and the dishwasher. The agent allowed my cleaner to come back and fix these items without further cost. My bond was released within 24 hours of the cleaner returning. In 3 years I spoke with 3 or 4 different people and they were all very friendly, helpful and sorted things out. Good people to deal with"