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Dell Australia
14 Aquatic Drive, Frenchs Forest, New South Wales, Australia
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About Dell Australia
Welcome to Dell Australia! Located in Frenchs Forest on Aquatic Drive, our institution is a leading provider of laptops, monitors, computers, and storage solutions. As an establishment and point of interest, we pride ourselves on offering top-quality products and exceptional customer service.
At Dell Australia, we understand that purchasing technology can sometimes be overwhelming. That's why our team is here to assist you with any product or service questions you may have. Whether you're looking for a powerful laptop for work or a high-resolution monitor for gaming, we have a wide range of options to suit your needs.
In addition to providing cutting-edge technology, we also prioritize sustainability. We believe in responsible solutions for a better future, which is why we encourage our customers to recycle their old tech. By doing so, we can reduce electronic waste and contribute to a more environmentally friendly world.
As a trusted brand, Dell Australia has been recognized by the IDC Worldwide Quarterly PC Monitor Tracker for our consistent excellence. From 2014 to 2022, we have consistently delivered innovative and reliable products that meet the evolving needs of our customers.
Whether you're a student, professional, or technology enthusiast, Dell Australia is your go-to destination for all your tech needs. Visit us today at our Frenchs Forest location on Aquatic Drive, and let us help you find the perfect solution for your computing needs.
Photos of Dell Australia
Building 3/14 Aquatic Dr, Frenchs Forest NSW 2086, Australia
Opening hours of Dell Australia
Monday:
08:30 - 17:00
Tuesday:
08:30 - 17:00
Wednesday:
08:30 - 17:00
Thursday:
08:30 - 17:00
Friday:
08:30 - 17:00
Saturday:
Day off
Sunday:
Day off
Reviews of Dell Australia
"I am absolutely disgusted with the service I have received from this place and the policies which they endorse. 2 years ago I purchased a refurbished unit, since then I have had constant issues with the mousepad and have had to get it replaced multiple times. Dell refuses to give me a new computer due to it being refurbished. They have sold me a defective computer and do absolutely nothing about it. I wanted a Dell because I was told it was the best laptop but DO NOT BUY the customer service that they offer is terrible, even though the company is at fault for these issues they refuse to be accountable for it."
"What terrible customer service I have received with Dell. I have a 32-inch monitor which failed within its warranty period and Dell refuses to replace it claiming I have physically damaged the monitor. Not only is this factually untrue, but it's entirely unprofessional to assert I am lying to them about the condition of the monitor and the reason for its failure. I will be taking this matter to Consumer Affairs Victoria as it represents a clear breach of my consumer rights and also making a submission to the ACCC as I believe Dell needs to be investigated for what appears to be systemic issues in their customer service processes."
"I still think highly of DELL monitors; however, I'm terribly disappointed in the experience I had recently. I bought a monitor in 2018, it was shipped on the same day I purchased it. I was extremely happy with this fast service and planned to buy more when I could. Fast-forward to 2023, I decide to purchase a new monitor to replace my 3 current monitors. The 49" ultra-wide, placed my order and checked up on it two days later. What I find is the expected shipping date is set for a month in advance. Turns out, they're dealing with a supply issue. Why is the monitor presented as if it were in stock if it actually isn't? Why should I have to pay over $2k on stock they don't have and have to wait for a month to get it? I cancelled my order and got a 49" LG monitor instead."
"Don't have the option to give less than one star otherwise I would have given it. I bought two laptops last year along with 3 years premium warranty for the next day onsite services. In few months time in one laptop (360 degree), due to a manufacturing defect, the hinges broke and came out of screen. Spoke to technical support, they said someone will visit next day to fix the issue and they confirmed via email. On the day, got another email stating it is reschedule and will inform later. Few days later got another email that someone will visit after 3 weeks. They said if something happen to the screen then it is not covered. The laptop is in flap open position and I can not close it as it might break the screen . When I asked for the replacement or a standby laptop, they said no it is not in their policy. I don't know what is there in their policy, making big promises and not delivering. Highly disappointed, will never buy their product again."
"When will company management learn to know that bad after sale service can easily let down a long time customer? I have been using Dell monitors and laptops for some years, and recently the first time to have bought a $2000 laptop with a Dead On Arrival problem. How would you feel that after requested a return, the customer service only refer me to the technical support to have it repaired? Dell has also made the return process painful for the customer with pick up date one week after the return request date, made me wait all day without indicating an approximate pick up time, and a speedy refund process of up to 10 working days."
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