Oakley Manly

"The lense fell out of my sunnies so I returned to Manly Oakley to have them fixed. We were met at the door by James who smiled & welcomed us to the store. He then spent over 30 minutes trying to fix the glasses, finding information & being friendly. His patience & friendly manner were excellent & top class customer service. Thank you James for being you."

"I had a very bad experience on January 26 when I went to the store because the rubber band had come off my Terrigal sunglasses (which I had used for 7 months). I explained to the first person I spoke to that I wanted to use my 2-year warranty, as the glue had expired. However, he told me that I had to fix them by putting glue on it. When I told him that I didn't want to do this, he said I need to talk to another girl in the store as he didn't know what to do. When I spoke to her snd explained everithing again, she also didn't know what to do and called someone else to help me. After explaining the situation for the third time, the seller told me that without the receipt they could do nothing. I showed them the purchase of my glasses from my bank account and told them that I made the purchase in Oakley Bondi Junction, but they said they couldn't do anything and I should go to Oakley Bondi Junction to see if they could help me. I am very disappointed with the service I received and feel that more could have been done to help me. 30 minutes wasted. I recommend training your salespeople on what to do when a customer goes for a problem with the sunglasses. Apparently no one at Oakley Manley knew anything about warranty and consutmer services."

"Purchased replacement lens from this store. They supplied the incorrect size lens They have reused to replace unless I return to the store. I’m not from Sydney , I have left three messages for owner / manager to call to offer a solution. I’m Still waiting……. Still waiting for owner / manager to call me back. Went into Oakley at pacific fair on gold coast and they quickly and easily swapped the lenses over. Quality service from Oakley pac fair Gold Coast."

"Cecilia was the person who help us fixing and buying sun glasses. She´ve been great!! Very helpful and kind. If i go again ill ask for her for sure"

"Terrible customer service- if I could give minus stars I would! My husband spent $290 on sunglasses that didn’t suit him so we went to return/exchange them. The manager was incredibly rude and unhelpful saying “I don’t know what I can do for you” after seeing a tiny scratch on the top left lense which only could have been there when purchased as he literally put them on, took them off and went straight back to the store. The best they could do was give half price on another pair of sunglasses- meaning we had to spend more money there! The manager had no manners and was so blunt. We are completely appalled and will not be returning."