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Prouds the Jewellers Merrylands
McFarlane Street, Merrylands, New South Wales, Australia
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About Prouds the Jewellers Merrylands
Welcome to Prouds the Jewellers Merrylands, your ultimate destination for exquisite jewelry pieces in Australia. Located on McFarlane Street in the vibrant suburb of Merrylands, our establishment is more than just a jewelry store; it is a point of interest and a haven for all jewelry enthusiasts.
Step into our store and immerse yourself in a world of luxury, elegance, and timeless beauty. We pride ourselves on offering a wide range of stunning jewelry collections that cater to every taste and occasion. Whether you are searching for the perfect engagement ring, a statement necklace, or a sentimental gift, our expert team is here to guide you in finding the piece that perfectly reflects your style and personality.
At Prouds the Jewellers Merrylands, we understand that jewelry is not just an accessory, but a reflection of one's individuality. That's why we source our pieces from renowned local and international designers, ensuring that every item in our store is crafted with utmost precision and attention to detail. From classic designs to contemporary masterpieces, our collection showcases the finest craftsmanship and the most exquisite gemstones.
Our commitment to exceptional customer service sets us apart. Our knowledgeable and friendly staff are dedicated to providing a personalized shopping experience, helping you make informed choices and ensuring your satisfaction. Whether you are a seasoned jewelry collector or a first-time buyer, we are here to assist you in finding that perfect piece that will be cherished for a lifetime.
In addition to our stunning jewelry selection, we also offer a range of services to enhance your experience. From jewelry repairs and resizing to cleaning and polishing, our expert craftsmen will ensure that your treasured pieces are kept in pristine condition. We also provide professional advice on jewelry care, ensuring that your investment remains as beautiful as the day you purchased it.
Conveniently located in Merrylands, our store is easily accessible, making it the ideal destination for locals and visitors alike. Step into our world of brilliance and let us help you find the jewelry piece that will make every moment special.
Visit Prouds the Jewellers Merrylands today and discover the unparalleled beauty and sophistication that awaits you.
Photos of Prouds the Jewellers Merrylands
SH 1060, Stockland Merrylands, McFarlane St, Merrylands NSW 2160, Australia
Opening hours of Prouds the Jewellers Merrylands
Monday:
09:00 - 17:30
Tuesday:
09:00 - 17:30
Wednesday:
09:00 - 17:30
Thursday:
09:00 - 21:00
Friday:
09:00 - 17:30
Saturday:
09:00 - 17:00
Sunday:
10:00 - 16:00
Reviews of Prouds the Jewellers Merrylands
"Wide selection of jewellery, but the assistant store manager, is a rude lady. I have caught her multiple of times raging at young girls who come in there and work during the Christmas period. I have seen these girls walk out of the store upset and cry for the verbal abuse they went through every shift with the assistant store manager. Apart from her, all other teammates are amazing and provide great customer service."
"This entire experience has tarnished what should have been a special moment between my son and me. I had hoped it would be a memorable father and son outing, but unfortunately, it will be remembered for all the wrong reasons. On 17/07/23, around 2.36pm, I visited Proud Jewellers at Merrylands Stocklands with my son, intending to purchase a watch for him. After browsing the selection, we found a Seiko 5 watch that was on sale for $375, marked down from $550. Without hesitation, we decided to buy it. However, immediately after the purchase, my son mentioned that we should have checked online first to see if we could find a better deal elsewhere. To our dismay, a quick online search revealed the exact same watch advertised on the Linda & Co. website for only $297, which was $78 or 20% cheaper than what we had just paid. It's worth noting that Linda & Co. is not an online store and has multiple physical locations in Sydney where the watch is available for purchase. Eager to address this price discrepancy, I promptly showed the sales lady our discovery. Her response was swift, asking if it was from their own website. When I clarified that it wasn't, she informed me that they only price match items from their own online store. I couldn't help but think that if it had been from their website, we would have noticed the lower price while making the purchase in-store. Feeling frustrated with the lack of empathy and the repeated comments about the watch already being heavily discounted, I considered asking for a refund since I hadn't even left the store and the watch was still being re-boxed. Unfortunately, I was met with a flat "sorry, no refunds." It was clear to me that the staff were not willing to accommodate my concerns, despite the fact that the watch was 20% more expensive than the same item available at another store just 15 minutes away. I can't recall the exact sequence of events, but either I requested or was offered a store credit. Regardless, there was little enthusiasm in the offer. Wanting to know the validity period of the store credit, I inquired and was informed that it would be valid for three years. Though I knew it was unlikely I would return to make another purchase at that store within the next three years, I reluctantly accepted the credit. I simply couldn't shake off the feeling of paying more for the exact same item. At some point, a more senior staff member intervened to understand the situation and process the credit note since the initial sales lady seemed unsure of how to handle it. However, the second lady exhibited even less empathy than the first. I asked her if there were any alternative options besides a credit note, to which she gave a generic negative response and reiterated what the first lady had already told me. In short, feeling disheartened, I reluctantly requested the credit note and even apologized for any inconvenience caused. Lady number 1 responded with a simple "that's okay, I understand," while as I was leaving, I bid farewell and expressed gratitude to both staff members. However, lady number 2 simply turned her back and walked away, as if my presence had been a waste of her time."
"Worst jewellery shop on earth, bought a item for my mother for mothers day not what she wanted so went back all within 20 minutes to be told no refunds store credit only, I could understand if it was a week or 2 but not even 20 minutes is a bit wrong. And there customer service is beyond the joke, the staff there needs to learn they are staff we are customs, if it was not for us they would not be receiving a pay check, anyone looking for a piece of jewellery pls avoid this place even if you have to pay a little extra worth it...."
"Worst customer service. Whoever was working there she needs to know “dont judge book by its cover”."
"Today I went to exchange my watch which I bought 3,4 days ago. There was a short blonde lady, one of the worst customer service I have ever had. The way she talk to me I feel like intimidating me, staring at me when ask question. I was so dissapointed that I didnt exchange."
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