Flight Centre The Pines 181 Reynolds Road, Doncaster East, Victoria 3109

"Used flight centre at pines to book a flight to Switzerland and accommodation in Singapore. Got day for hotel-transfer wrong and we’re booked in at different Hotel then on our itinerary. When we got back went to see them to see what happened, but never got back to me . So will never use that flight centre again"

"When enquiring about a cruise the large girl at the back who was assisting us, when she found out I was unvaccinated slammed her book shut and said in a condescending way” I can’t proceed any further “… Disgusting attitude and goodbye Flight Centre The Pines"

"Never ever again will I use Flight Centre after this harrowing experience. I've used them always but not anymore. I don't think this applies to all Flight Centre outlets. But this one has ticked me off badly. Used them to get a leg of flight from Denmark to Iceland in June 2022. All appeared well until I got to Copenhagen airport to board and there was no ticket issued. What was issued was an itinerary that looked like a ticket. Long story short,got to Iceland the next day paying through my tail end,lost a days accomodation and car rental there. That's not bad enough. I have come back and contacted the store manage Lisa, who had billed me happily initially. No luck. Despite repeat emails (lost count) to get refunded,no luck. Doesn't even respond to emails. Tried through Flight Centre and they have also tried to get this sorted. Could not help despite their genuine efforts.Kept redirecting me back to contacting her. 6 months in and I am talking to the Ombudsman. Very very disappointing. Do yourself a favor, skip this joint. There are many other small personalized operators out there who will give you gold class service."

"Absolutely terrible and will never use them again. They don't answer phones and their customer service is probably the worst I've ever experienced. To top it off we got stranded overseas at an airport when we went to check in. We discovered it was because Flight Centre had not confirmed the flight with the airline despite us having already paid for the flights. Be very cautious with booking any flights through this centre if you don't want to get stranded. We did not even receive an apology from them for their stuff up."

"Appalling, appalling, appalling service. I was due to travel to South America on Wed 2 March. I could not reach my agent for over 3 weeks prior to make enquires and to get my tickets, which I’d paid for in October. At 5:30pm on Mon 28 Feb - less than 48 hrs before departure - she calls me to tell me the airline had cancelled my tickets. However that had happened over two weeks prior and I wasn’t notified. Since then, I can’t get a response to emails or phone messages about my refund and complaint. I’m out of pocket $5k and no communication from them. A message to their CEO rendered no reply. A voice message asking for a call back from their manager this Tuesday rendered no reply. Crickets is all I get. If you want to get appalling service after your money has been taken, this is the place to go… no stars is what I would offer.."