Prouds the Jewellers Burwood

"I’ve been there several times for jewelry but this is the first time I purchased watches from them . The lady Nerina assisted me with everything very well, I bought 5watches & a very pretty (mum)pendent . The customer service was really good ,I took plenty of time to select the items , but she was happy to show us & explain about it every time I call her ."

"I would recommend taking your business somewhere else. Rude service and liars. Manager was a real piece of work. I got an infinity ring from here and within a few weeks, the first one lost a stone. We got a replacement and the same stone, same area in the NEW ring also fell out. We took it back to get another exchange because obviously there was a problem with manufacturing. The manager accuses us of tampering with the ring and is very rude about it. She sends it away to head office, a month later we ring the store - the manager doesn’t know what ring we’re talking about. She rings us back and says that they’ll give us a refund or exchange and can't tell us what happened to the ring. The same ring in store the following day after the call that had the issues was on clearance. Obviously we were correct about the manufacturing problem and the manager didn’t even apologise to us for the inconvenience and her behaviour. When getting the exchange items the manager tells my partner that the stone fell out of the second ring because we bumped it. Well, previously she had said it had been misplaced on the phone call. So, she’s a liar and was very rude about having $1 credit left. To whomever responds to this from the store, don’t bother. We have our facts and don’t want to hear your excuses. Instead of wasting time replying to this, you should use that time on fixing your customer service so you don’t lose any more customers. Absolutely ridiculous."

"Don't know anything, says no common-sense things. Takes 5-10 minutes to find price. Walked in there with a gift receipt to exchange for my wife then the manager/middle age lady goes to me "you realise this is a ladies watch?" ... like seriously you think I don't know what I'm exchanging?"

"We purchased a present with the genuine certainty that we could return it if it was not the right one for our daughter (this is what we were told). The following day we went to the shop to return it, but we have then been advised that we could only exchange it, not return it. The item was still wrapped and in original conditions. The staff refused to give us the email or the details to make a formal complaint. Prouds has behaved in a very unprofessional and unpleasant way"

"They told my teenage daughter she could return a gift item to any of their store within 30 days. When we tried to return it in less than 24 hours totally intact and with the receipt they refused to return and insisted they told us it could only be exchanged!!! They flatly refused to give us an email or phone number where we could make an official complaint!"