Swarovski Parramatta, New South Wales 2150

"I had the most incredible shopping experience at the Swarovski store in Parramatta! From the moment I stepped in, I was surrounded by a world of sparkling beauty that was truly mesmerizing. The attention to detail in the store's design and layout was astonishing, creating an atmosphere that perfectly complemented the elegance of Swarovski's products. What truly stood out, however, was the exceptional customer service provided by the staff. Samantha, the area manager, displayed an unparalleled level of professionalism, knowledge, and enthusiasm. Her passion for the brand was palpable as she guided me through the store, sharing insights about the craftsmanship and uniqueness of each piece. Samantha's ability to make me feel valued as a customer was truly remarkable. Equally noteworthy was the sales assistant, Anna. Her warm and welcoming demeanor instantly put me at ease. Anna's expertise in helping me select the perfect piece of jewelry based on my preferences and style was invaluable. She took the time to understand my tastes and made thoughtful recommendations, making the entire shopping experience personalized and enjoyable. The new Swarovski store in Parramatta is nothing short of a masterpiece. The layout is open and inviting, allowing the products to shine and captivate your attention from every corner. The careful curation of the collections showcased Swarovski's commitment to innovation and creativity. It's evident that the store was designed with a deep understanding of the brand's essence and the desires of its customers. In conclusion, my visit to the Swarovski store in Parramatta was an absolute delight. The combination of breathtaking products, an enchanting ambiance, and the exceptional service provided by Samantha and Anna exceeded all my expectations. This experience has not only left me with a stunning piece of jewelry but also a lasting impression of Swarovski's dedication to excellence. If you're looking for a place to indulge in luxury and beauty, while receiving top-notch assistance, the Swarovski store in Parramatta is an absolute must-visit!"

"Walked into the store today after something caught my eye and we were not welcomed into the store or acknowledged. While looking at the Disney and pop culture crystals we were considering buying the older Asian lady at the counter was glaring at us from behind our backs seemingly unaware of the mirror right beside us pointing at the counter where she was standing. Definitely do not recommend interacting with this store and to either go online for your purchase or another Swarovski store elsewhere. Bottom line terrible service and staff that created an inhospitable environment."

"Staff are horrible The manager decided to argue with me when I went in for what I was hoping either a repair or exchange. In light of the fact this was the second time I have had problems with my piece I wanted to see what I could do as it had sentimental value. I went in 4-5 months ago when the problem began and they turned me away and said they weren’t going to do anything. Now returning again with the problem still present the staff were rude and started arguing with me when they could of just said once again I’m sorry there is nothing I could do for you. Everytime I would try to speak the staff would speak over me and talking down to me. I never had this bad of an experience with this brand as staff are normal amazing and helpful but parramatta is horrible"

"Had to exchange a charm brought at Christmas from a different store as recipient already had the same charm. Didn’t have the receipt, yet Anna and the team spent time, energy and made phone calls to honour the exchange. They didn’t have to go to such great lengths to assist me, yet they did. In such a competitive retail landscape, it’s these actions that separate a business from others and paves the way for repeat business. We will definitely return and we are very impressed with the proactive, professional and friendly service of Anna and the team."

"I had to return an item and they were fine to accommodate - no questions asked"