Flight Centre Parkmore 317 Cheltenham Road, Keysborough, Victoria 3173

"Thanks to Jessica for re-scheduling my mother's pre-COVID booking to this September. At our last meeting in February, the flights were booked and Jessica provided websites for the Vietnam and Cambodia visas. Jessica said I should apply for my mother around July-August but she could help should I run into trouble. Upon recently visiting the websites, it raised a number of questions that needed to be clarified by Flight Centre. For example is a single- or multiple-entry required, what are the places of accommodation, what are the ports of arrival and destination? I sent Jessica a number of emails in July and finally called where her male colleague could answer some questions. Jessica replied that day with "I am so sorry I will reply back as soon as I am free today", but never did. As a result, I submitted an enquiry to the Flight Centre website at the end of July regarding outstanding questions and I am currently awaiting a response. Such assistance is where it would be a benefit to deal with Flight Centre travel consultants and take advantage of their knowledge and experience. However, based on my current experience, my family and I will book a 2 week holiday to Japan with another travel agent."

"Called them and asked to speak to someone to book a ticket. They said they were very busy and needed to book an appointment. Booked an appointment for the following day, guess what? No one called me back even after 4 days. Great service."

"Tried to ring parkmore 2.45pm wednesday, after 5 mins of recorded messages, it told me via robot, to come into store !I only had a question. Very very poor result."

"I was served by Michelle and was on a very tight budget with limited options. She was AMAZING!!! She searched and searched again and found me the airline I wanted, on the day I wanted in my price range. NOT easy. Another flight centre said what I wanted was not possible. Michelle also gave me a charm to keep me safe when travelling as I'm a nervous flyer and just went above and beyond. I would recommend her 100%. She made me feel like family. If you need to book a flight, she will make it happen for you. Thanks Michelle! I got here safe and sound :)"

"I had to attend the centre as I had a gift card although I had resolution never to use flight centre again due to bad experiences. Between my contact with agent Jessica I had to make a short call to confirm something for the flight and the agent was getting upset and pushing me away because someone was waiting behind me. I did not leave my seat as I knew I am not going to take more than few seconds and my time is also important. After confirmation of flight I only asked the agent how come the price is cheaper online is it agent fee or something and while the answer could only be a yes or no, she starts at me saying irrelevant things which makes no sense. I could not deal with such a person and said good bye and left. Jessica needs a lesson on ethics and service"