Lexus of Chatswood Service

"The entire staff team at the Service Centre in Roseville is genuinely happy with their greetings and hospitality. The service was prompt and efficient. Having been using them for a number of years now and nothing has changed..... fantastic"

"Very much appreciate the service here. The team on the desk were attentive, great coffee served and everything I ask including not washing my car is respectfully listened to. I love washing and polishing my Lexus myself and these guys recognise thats important to me. The team are careful with my car and the seating area is a great place to hang out while you wait. Good wifi and great places to sit. The service manager Scott was super helpful for my last visit too. Overall an excellent service experience."

"Can not give 5 stars this time, in fact I'm removing all previous positive reviews for Chatswood Lexus Service. This is my 3rd time here, the overall experience and service has deteriorated, and generally appalling. Front desk was understaffed (at 8am when most people drop off their vehicles) , and compared to the first time I was here. Service was unattentive, very long wait (30 mins) untill a customer rep came to see me. No refreshment or coffee offered ( you can't help yourself even to water, they are locked) , when I went to the front desk to ask for one, I was given the attitude that I was an inconvenient " what do you want"... Courtesy loan car was old and dirty, and smell badly, it seems the car hasn't been cleaned for a while, car seats scratched up, dust all over dashboard, soiled carpets. After picking up my vehicle, noticed all 4 wheels had exactly the same scartch marks around the nuts/bolts hubs, seems like from rough handling or just careless from the technician, this is such a bizarre experience, I would have never thought at a dealership could provide such a sub par workmanship. Dash cam video shown technician carry out road test like a joy ride, rough handling owners vehicle. Dash cam recording also been tempered with, basically they gone in and deleted a day of footage. Escalated to lexus HQ, and chatswood dealer principle denied responsibilities. Lexus Chatswood, your lack of competency, dishonest, and poor service have lost my faith in your ability to maintaining my vehicle in the future. I will not be returning."

"Outstandingly good service. From the moment I walked in I was astounded by the quality of service. Great coffee and hospitality provided by the team. Having the technician sit down and walk me through the service process and answering all my questions and queries. Receiving consistent communication and updates over phone or text. The loaner car was wonderful too!. Big shoutout to Leo and Scott and the team for their work and going above and beyond!. Superb quality of work from people who are truly passionate about the brand. Sam."