Little Big Grooming
About the Business
Welcome to Little Big Grooming, a premier establishment located at 50 Guelph Street in Somerville, Australia. As a trusted point of interest in the community, we pride ourselves on providing top-notch grooming services for your beloved pets.
At Little Big Grooming, we understand that pets are an integral part of your family, and we treat them with the utmost care and respect they deserve. Our dedicated team of professional groomers is committed to creating a safe and comfortable environment, ensuring a stress-free grooming experience for your furry friends.
Whether your pet needs a simple bath and brush, a stylish haircut, or a complete spa treatment, our skilled groomers are equipped with the knowledge and expertise to cater to all breeds and sizes. Using only high-quality products, we strive to enhance your pet's natural beauty, leaving them looking and feeling their best.
Beyond the physical grooming services, we believe in building lasting relationships with both pets and their owners. Our friendly staff takes the time to understand your pet's unique needs and preferences, ensuring a personalized grooming experience that leaves them happy and content.
At Little Big Grooming, we go the extra mile to provide a holistic approach to pet care. We offer additional services such as nail trims, ear cleaning, teeth brushing, and gentle massages to promote overall well-being. Our team is also trained to identify any potential health issues or concerns, providing you with peace of mind.
Conveniently located in Somerville, our establishment offers ample parking and a warm and inviting atmosphere. We understand that your time is valuable, and we strive to provide efficient grooming services without compromising on quality.
Whether you have a playful pup, a majestic feline, or a pocket-sized companion, Little Big Grooming is your go-to destination for all your pet grooming needs. Trust us to pamper your furry family members and leave them looking and feeling their absolute best.
Visit us at 50 Guelph Street in Somerville, Australia, and experience the Little Big Grooming difference. Book an appointment today and let us unleash the beauty within your pet!
Photos
Location & Phone number
50 Guelph Street, Somerville, Victoria 3912, Australia
Reviews
"A business not interested in new clients - extremely poor customer service and will block/remove any constructive feedback they can. Go elsewhere to get your fur babies groomed. UPDATE - Thank you for the offer but no thank you - you ghosted me on the day of appointment, didn't respond to my message. When i tried to contact you on Facebook for an update you proceeded to delete my comment, despite the fact that I was as constructive as possible and all I needed was a response. From memory you advised you had Covid but running a business means you need to also advise your customers, especially when you are charging late cancellation fees - do I get a late cancellation fee back from staying home? All the best, we have found an alternate groomer with great communication."
"Best groomer I’ve ever interacted with! Friendliest and most passionate person about their job! Absolutely adore Gemma and Little Big Grooming"
"I'm reluctant to post such a low score, especially on a small business but that's just not how you run a business. Messaged Gemma, she was great. Was able to see my pup, we had a date and time booked. A bit later, she messaged me saying that she her business system had mucked up and could no longer do that time. She offered a time for the following day. I explained I wasn't able to do that day due to being at work (and dog fairly anxious so would need to be home when she comes). I said I could do earlier that day instead if this works or next week anytime. She did not respond. A day later, I sent a message saying I wasn't sure when the appointment was. She didn't respond again but had made a post on her FB page saying there was a timeslot open (the replacement time she offered me). I messaged again to see what was happening and she continued to ignore me. I know how tough running a small business is but you just don't ignore potential clients. Would have been absolutely fine with telling me she didn't want to do it or there were no suitable times. I was very understanding when her booking system failed but yet, literally no correspondence. I only gave an extra star because she was actually incredibly friendly in her conversation initially."
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