Little Big Grooming

"A business not interested in new clients - extremely poor customer service and will block/remove any constructive feedback they can. Go elsewhere to get your fur babies groomed. UPDATE - Thank you for the offer but no thank you - you ghosted me on the day of appointment, didn't respond to my message. When i tried to contact you on Facebook for an update you proceeded to delete my comment, despite the fact that I was as constructive as possible and all I needed was a response. From memory you advised you had Covid but running a business means you need to also advise your customers, especially when you are charging late cancellation fees - do I get a late cancellation fee back from staying home? All the best, we have found an alternate groomer with great communication."

"Best groomer I’ve ever interacted with! Friendliest and most passionate person about their job! Absolutely adore Gemma and Little Big Grooming"

"I'm reluctant to post such a low score, especially on a small business but that's just not how you run a business. Messaged Gemma, she was great. Was able to see my pup, we had a date and time booked. A bit later, she messaged me saying that she her business system had mucked up and could no longer do that time. She offered a time for the following day. I explained I wasn't able to do that day due to being at work (and dog fairly anxious so would need to be home when she comes). I said I could do earlier that day instead if this works or next week anytime. She did not respond. A day later, I sent a message saying I wasn't sure when the appointment was. She didn't respond again but had made a post on her FB page saying there was a timeslot open (the replacement time she offered me). I messaged again to see what was happening and she continued to ignore me. I know how tough running a small business is but you just don't ignore potential clients. Would have been absolutely fine with telling me she didn't want to do it or there were no suitable times. I was very understanding when her booking system failed but yet, literally no correspondence. I only gave an extra star because she was actually incredibly friendly in her conversation initially."