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Motorserve Caringbah
11 Parraweena Road, Caringbah, New South Wales, Australia
About Motorserve Caringbah
Welcome to Motorserve Caringbah, your trusted car repair institution located at 11 Parraweena Road in Caringbah, Australia. Whether you need a scheduled car service, major repair, or insurance assessment, our dedicated team is here to ensure that your vehicle runs smoothly and safely. With our expert mechanics, we go the extra mile by conducting thorough 100 point safety and service checks, providing you with total peace of mind.
Situated in the southern suburbs of Sydney, our store is conveniently located just off Taren Point Road. You'll find a range of well-known retail shops in the vicinity, including the Good Guys, Caringbah Home Maker Centre, and Bunnings. When you visit us, you can drop off your vehicle as early as 7:30 am from Monday to Friday on the day of your booking. Additionally, we offer a shuttle service within the local area, ensuring your convenience.
At Motorserve Caringbah, our goal is to get you back on the road as quickly as possible. We pride ourselves on providing exceptional care and attention to every customer who visits our car servicing stores across New South Wales (NSW) and the Australian Capital Territory (ACT). As an NRMA Member, you'll also enjoy a 10% discount off car servicing^, making our services even more affordable.
Please note that full warranty information is available on our website. However, it's important to mention that our Wollongong store does not offer car wash and vacuum services.
Motorserve Pty Ltd, with ABN 41 121 715 393, is licensed under MVRL43713 in NSW and license number 20000142 in ACT. We are proud to be a part of the IAG group, ensuring our commitment to excellence and customer satisfaction.
Trust Motorserve Caringbah for all your car repair needs. Book your appointment today and experience the highest quality workmanship and exceptional service that sets us apart from the rest.
Photos of Motorserve Caringbah
Unit 8/11 Parraweena Rd, Caringbah NSW 2229, Australia
Opening hours of Motorserve Caringbah
Monday:
07:30 - 17:00
Tuesday:
07:30 - 17:00
Wednesday:
07:30 - 17:00
Thursday:
07:30 - 17:00
Friday:
07:30 - 17:00
Saturday:
Day off
Sunday:
Day off
Reviews of Motorserve Caringbah
"Customer service is useless. Booked my car in for a service and pink slip. They did not contact me to let me know about the progress or when it would be ready. I called multiple times to try and check on my car and no one answered the phone. I finally got through to someone at 4pm, and was told my car needed new tires and and multiple other repairs. At 4pm on a Friday afternoon I had no choice but to pay their quoted prices for the tires, although I could have gotten them cheaper elsewhere. When I arrived to pick up my car at closing time, the pink slip had still not been done. There were multiple customers there still waiting for their cars. They had lost the log book for one customer and sent it home with a different customer, failed to repair the brakes for another, and told them the car “should be safe to drive until Monday”, and another customer had just turned up to pick up their car, hoping it was ready, because no one had contacted them. The explanation given to everyone was that they were busy and only one staff member was on the phones. Everyone was told to come back Monday to have their issues resolved. My car was not washed as part of the service, because again they were “too busy” and I was told to come back Monday to have it washed. Maybe book less vehicles per day if you don’t have the staff to keep up. Unfortunately Motorserve is the authorised repairer and assessor for NRMA, and when my car had to be repaired here earlier this year, the repair was delayed multiple times with no contact or explanation other than “the repairer is busy”. Take your car elsewhere."
"I took my car to the Caringbah Service Centre, Christmas 2022, as I was recommended by NRMA. I have received the worse Customer Service experience imaginable. After 4 months I still have no car and keep getting messages that the car has been delayed. Speaking with the team and Management Dean has not helped only to get another message today that it has been delayed once again. DO NOT TAKE YOUR CAR TO THIS COMPANY!"
"Worst customer service I’ve received in a long time. Took my car in 4 months ago to get assessed and to this day I’m still waiting to hear back from them. They keep promising to call me back which never happens and any time I try to call No one in the entire place can answer a phone. Without fail I need to call 5 times. Would not recommend doing business with them or nrma. The accident wasn’t my fault and here I am almost a year after the incident still trying to get my pride and joy fixed."
"I was so impressed, I went here for car repairs, it turned out the issue wasn't what I thought, they explained the issue thoroughly and gave good advice, didn't try to turn into a bigger job or anything like that, just friendly, honest service. Also was great being able to book online. Thanks again."
"where to start - there has clearly been a change in management or change in culture at the caringbah motorserve - there is now a distinct lack of ownership and potentially gas-lighting going on. my mother - an nrma member for 50-years because she "trusts" nrma had problems (for the second time) after her annual car service: >>>an engine code error / fault light came on after recent service at caringbah motorserice Dec-2022 - she returned the car for the mechanic to review. - they refused to use a diagnostic tool (they were heading out on vacation at end of week). - rather they assessed and quoted > $1000 for an alternator replacement. we took car to be checked by another mechanic - absolutely nothing wrong with alternator (so as pensioner, she managed to avoid a ridiculous amount for work that would have been unnecessary) - this other mechanic used a diagnostic and found out that there was a knock sensor error and little/no oil in the engine - no oil burning and no leaks evident (so we deduce she was charged for oil and labour from the service only a week or so before that was not performed) >>> when replacing the knock sensor with this other mechanic, it was noted that the engine air filter was filthy and needed to be replaced. this should have been part of the basic service. this was the second incident at caringbah motorserve. previously she had been charged for brake service including pad replacement. however when checked, the pads had not been replaced. when returning to query, she was told that she had been accidentally charged for a work order for another vehicle and was refunded the cost. in short, she chose nrma to avoid some of the unprofessional/unethical practices experienced elsewhere. but it feels like the management/culture is "more of the same" here as well."
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