![Guide.in.ua Guide.in.ua](https://guide.in.ua/assets/images/guide300.webp)
Wen's Dog Grooming Salon
1127 Malvern Road, Malvern, Victoria, Australia
About Wen's Dog Grooming Salon
Welcome to Wen's Dog Grooming Salon, a premier establishment nestled in the heart of Malvern, Australia. Located on the iconic Malvern Road, 1127, our salon is a point of interest for all dog owners seeking top-notch grooming services for their furry companions.
At Wen's Dog Grooming Salon, we pride ourselves on providing a tranquil and inviting environment where your beloved pets can receive the pampering they deserve. Our dedicated team of experienced groomers is passionate about ensuring the well-being and happiness of every dog that enters our salon.
We understand that every dog is unique, and that's why we offer a wide range of grooming services tailored to meet your pet's specific needs. From breed-specific haircuts to soothing baths and nail trims, our skilled groomers will work their magic to enhance your dog's natural beauty and maintain their overall health.
Our salon is equipped with state-of-the-art facilities and uses only the highest quality grooming products, ensuring that your dog receives the best care possible. We prioritize the safety and comfort of your pet, and our groomers are trained to handle dogs of all sizes and temperaments with love and patience.
At Wen's Dog Grooming Salon, we believe that grooming is not just about aesthetics; it's about building a lasting bond between you and your furry friend. That's why we strive to create a positive and stress-free experience for both dogs and their owners. We take the time to listen to your specific preferences and provide personalized grooming services that exceed your expectations.
Beyond our exceptional grooming services, we also offer additional amenities to enhance your dog's visit. Our salon features a cozy waiting area where you can relax and enjoy a cup of coffee while your pet is being pampered. We also provide a range of high-quality pet care products, including shampoos, conditioners, and accessories, so you can maintain your dog's grooming routine at home.
Conveniently located in Malvern, our salon is easily accessible and welcomes clients from surrounding areas. Whether you're a local resident or visiting the area, Wen's Dog Grooming Salon is the go-to destination for all your dog grooming needs.
Join our growing community of satisfied customers and give your furry friend the luxurious grooming experience they deserve. Contact Wen's Dog Grooming Salon today to schedule an appointment or visit our website to learn more about our services and pricing. Trust us to make your dog look and feel their best, because at Wen's, we treat every dog like family.
Photos of Wen's Dog Grooming Salon
1127 Malvern Rd, Malvern VIC 3144, Australia
Opening hours of Wen's Dog Grooming Salon
Monday:
08:30 - 16:30
Tuesday:
08:30 - 16:30
Wednesday:
08:30 - 16:30
Thursday:
08:30 - 16:30
Friday:
08:30 - 16:30
Saturday:
08:30 - 16:30
Sunday:
08:30 - 16:30
Reviews of Wen's Dog Grooming Salon
"Wen’s did a great job with our 11 month old Malshi who is really very anxious at groomers. We know Knus wouldn’t have been your easiest dog today so thank for taking good care. He looks fabulous!"
"I am so disappointed with today grooming. We discussed in detail what we wanted and they did the complete opposite!!! It’s not good enough and we will never be back. You need to get better and your communication skills. And the lady at the desk, incomplete denial that she was in the wrong when she didn’t read her own notes correctly."
"Our beautiful little girl came home yesterday and had to get her eyes trimmed, the lovely team at wens took extraordinary care of her while the nervous parents (me and my partner) watched. They were accommodating and offered to do it for free. I don’t think you can get that kind of service anywhere, so I just want to say thank you See before and after"
"I don’t like the idea of leaving bad reviews for small businesses, especially when it’s been a tough last 12 months, but in this case, I feel like I have to. What I’m going to do is give an honest and factual account of what took place, and you can decide whether or not you want your dog groomed at this salon. Towards the end of last year, I couldn’t get a booking at my preferred dog grooming salon, but I had taken my dog to Wen’s once before, so I thought I’d book him in there again. I dropped him off in the morning, and my partner went to pick him up after the groom had been completed. When she did, she noticed that there was a bloody patch on his neck – see attached photos. When she queried one of the staff members, she started to explain that it might have been a scab that had been removed during the grooming process, and while she was doing this, another staff member came running out, interrupting the first staff member and gave a different story of the fur being pulled out while removing my dog’s collar. So two contradictory stories, which were both extremely unlikely. Had it been a scab, we would have definitely noticed the original wound when it had taken place. And there was no way that hair getting caught in the collar could have resulted in such an injury. Anyway, my partner paid for the groom and brought him home. That night, when we examined the wound again, it looked really strange – almost like a puncture mark. Because Wen’s had insisted that it had not happened during the groom, we were concerned so decided to take him to the vet. The vet confirmed that it had definitely been a result of grooming scissors, and given it was a late-night visit, it was not a cheap consultation fee. After this, I decided to get in touch with Wen’s to give them a chance to rectify the situation. First I sent an e-mail, detailing what had happened and requested that they refund me for the vet bill. Note – to be reasonable (and being mindful of the fact that they couldn’t operate during the Melbourne lockdowns), I didn’t even ask them to refund the grooming bill. This e-mail was ignored for a couple of days, and so I got in touch with them on Facebook. Over multiple conversations, the owner of Wen’s refused to take any responsibility for what happened, and gave a lesson of how NOT to conduct customer service. The only thing they offered was a pitiful small discount from my ‘next’ groom. Umm, no thanks – there is absolutely no way my dog would ever be going to Wen’s again. I understand that accidents can happen during a grooming process. All Wen’s had to do was to acknowledge their mistake and be apologetic. Something they failed to do over multiple interactions over a couple of weeks. I’ve now made sure that I’ve booked my dog well in advance with my preferred dog groomer – they are absolutely first class, do great work and understand what customer service is. So that’s my account of what happened – you decide whether you want your dog to go to Wen’s or not. Edited after the response from Wen's, below: 1. There was NO WAY that Barkley had a scar on his neck when he came into Wen's, because as I explained above, had he had an injury there, we would have known about it originally. And if that really was the case, why did your two employees contradict each other with their stories? 2. The vet DID confirm that it looked like a grooming injury, and said that it was a fresh wound, which means that it had happened on that day - not before. Are you saying that the vet (Evervet in Prahran) are being dishonest? I'm sorry, but I take my vet's word over yours. 3. I think your response below confirms that you have no idea how to provide good customer service. You have had months to rectify this situation, and instead of being honest and taking responsibility, you decided to do the opposite. Now you have a negative Google Review which will most likely result in you losing potential customers in the future. Unbelievable."
-
Coles Werribee
143 Watton St, Werribee VIC 3030, Australia
-
ALDI
77/83 Synnot St, Werribee VIC 3030, Australia
-
Malbyrne Saddlery Pty Ltd.
170 K Rd, Werribee South VIC 3030, Australia
-
Coles Manor Lakes
Central Shopping Centre, 8 Manor Lakes Blvd, Manor Lakes VIC 3024, Australia
-
Woolworths Wyndham Vale
205 Greens Rd, Wyndham Vale VIC 3024, Australia
-
Woolworths Werribee Central
Watton St, Werribee VIC 3030, Australia
-
Coles Altona
Pier St &, Queen St, Altona VIC 3018, Australia
-
Action Jaxson
70 Pier St, Altona VIC 3018, Australia
-
NQR Werribee
31 Watton St, Werribee VIC 3030, Australia
-
Bunnings Werribee
55 Cherry St, Werribee VIC 3030, Australia
List of businesses, places and services in Melbourne
⭐ business help 🔍 services ☎ phones 🕒 opening times ✍️reviews 🌍 addresses, locations 📷 photos