Flight Centre Chadstone 1341 Dandenong Road, Chadstone, Victoria 3148

"I got flight tickets booked at Flight Centre Chadstone with Chole Lang, Travel Consultant. I find Chole is very helpful throughout the booking process. After that, I emailed her for a couple of further enquires, her response is always very prompt!"

"My son went to book flights and the cost was $400 more that the Flight Centre website. The explanation he received made no sense. I complained and received this response. The Flight Centre pricing structure means that airfares bought in our stores are generally higher than those on our website. This is intended to contribute towards the increasing costs of running bricks and mortar stores and also takes into account the personalised service the customer will receive from the agent in making and maintaining the booking, which as you state is not often the case when booking online. Is this worth $400?"

"If I could rate 0 star I would. I attended Chadstone flight centre in March 2023 and I dealt with Chloe L to assist us in booking our trip to Europe this summer. She was initially very helpful, took down dates etc and helped with flights/accommodation. Chloe said she would email us that evening with a further itinerary to avoid us waiting in store. I didn't hear anything back, assuming she was busy. I emailed later that week to follow up. No reply. I attended Chadstone flight centre the following week as I hadn't heard anything back. Chloe apologised and said she had been busy, she booked us an appointment in store for the next day. That day we booked and 'held' accommodation, flights, cars etc. After an hour in store she said she would email us further details that evening. Again, I didn't hear back. I emailed Chloe a few days later to follow up. I received an automatic reply saying she was out of office. I am still waiting to hear back (3 months later). Luckily we didn't wait for Chloe! We ended up seeing Dean at Southland Flight centre who has been absolutely incredible! He is extremely professional and gets the job done! Flight centre Chadstone have been an extreme disappointment and I would hate what we had to deal with, to happen to anyone else."

"(off-peak time) Waited for 15 minutes just to see someone. Was served by Katie who was lovely at first. However, after two searches told us she couldn’t give us a quote if we were not 100% going to make a booking in-person. Stating that she must prioritise a customer who was more likely to give her “commission”. Props to her for being honest but don’t waste your time here."

"Leading up to our wedding in Feb, 2022 we still hadn't booked a honeymoon as travel still felt a little uncertain and we weren't sure what would be possible. As the date got closer we decided to book an appointment at Flight Centre Chadstone to see what our options. We were welcome by Molly Hickman who was friendly, knowledgable and super helpful. Molly helped guide us, offering suggestions and listening to our wish list, budget and timeframe. Our honeymoon was wonderful! Hamilton Island was absolute paradise. From the flights, accommodation and transfer to and from our hotel, each step ran smoothly seamlessly. Thank you Molly, for making our honeymoon memorable and stress free. Best wishes, The Taylors (Morgana & Sean) x"