Kmart Manor Lakes

"Good medium sized Kmart with ample stock on most items, however not a variety of books or sunglasses. Try BigW in Pacific Werribee or BigW Central Square in Altona Meadows to find a larger range of books, but I was lucky enough to find some sunglasses that looked like Ray Ban Aviator Sunglasses for $10. Alex the retail assistant was professional and helped me find the sunglasses by describing where to find sunglasses instead of saying "there" or pointing to a spot that some people would still not look at properly because of unhelpful staff. But Alex, great work and good luck for your future. Overall a standard Kmart that is slightly smaller than the average Metropolitan Kmart stores, yet larger than Kmart in Maryborough Vic and Kmart KHub."

"I bought a pair of kids pants, but had to exchange them the next day because they were a very small size 10. I still had the tag (not attached to the product) and the receipt & took them back to the Manor Lakes store to exchange or refund them. I was told by the customer service person that we couldn't bring them back without the tag attached to the product. We asked to speak to a Manager, who came out and told us (quite rudely) that it is in Kmarts policy that we had to have the tag actually attached to the product for an exchange or refund. This is not written in the policy notices in the store. We said we could just get a tagging gun or some tape and attach the tags ourselves, and the Manager said (rudely again) that if we wanted to do that we should 'go for it' and walked away. So we went and attached the tag and took them back. The customer service person accused us of going and swapping the pants with another pair, which we DID NOT, she then rolled her eyes and refunded the money. You need to teach your staff the policies of the store, and how to treat customers respectfully."

"Beautiful experience. Very good and helpful staff. Two staff members Asia and jade they are very professional they are very hard wrking girls . They helped me to find the stuff i was looking for even though they were super busy . Thx asia and jade appericiate ur help thx"

"I'm sorry to say, but on recent visit I couldn't believe how messy this store was. Clothes on the floor, book section was crazy messed up and I couldn't believe the number of empty cages left in store. You guys need to look at the Leopold store which is always amazing."

"PLEASE PUT TROLLEYS IN YOUR SHOP. Those tiny plastic wheeley baskets are good for nothing. Surely you understand that people buy large items and in large quantities. How is someone suppose to pick up large items and carry them around? It’s such a shame that a well maintained, neat and fully stocked store gets a 1 star rating for something so simple to maintain."