Motorserve Artarmon 43 Herbert Street, Artarmon, New South Wales 2064

"Worst experience to make my blood boil, I went for a pink slip inspection (safety check) and while waiting for my car to be examined, I heard the same thing several times as other customers collected their cars... "your windscreen wipers need replacing, would you like us to do it for you?" ... normal enough, I thought - someone didn't check their wiper blades. Although when it came time for me to collect my car, I know that it should have passed without any problems! Because I carry out my own maintenance and I had checked my windscreen wipers and all other items just before coming for the Pink slip / (safety check). although I heard the same thing: "your windscreen wipers need replacing, would you like us to do it for you?" I declined, to which the reply was, it will take us a few minutes for us to get the car, please take a seat and we will call you when it is ready. I can only conclude that they willfully damaged the blade all to make a few dollars off me for the sake of a windscreen wiper blade! I had a set of wiper blades in the trunk of my car so after swapping them over I brought it back, to hear them saying "your windscreen wipers need replacing, would you like us to do it for you?" to another customer!"

"When they do the work they are supposed to, they are great. But their quality has been declining over the years. Recently they keep forgetting to wash the car as a part of the service (they NEVER forgot previously, but the last two times, they have). And twice now, they have forgotten to call me for my car collection, but were also uncontactable (tried to desperately call them but couldn't get through), leading to me being without a car for a day or a weekend which is absolutely infuriating. How they can forget to check in with their customers is beyond me. Hard to recommend them, even though when they do the job correctly, they are great. They are just too unreliable."

"Great service, and fair price. Took my van here recently for a service and was very impressed. Usually I doubt that most of the work has been done however, The manager call Bryce (I think) was great didnt talk any BS and I left feeling like the van would have had a good look over. Will be back for another service and hoping that I get the same great treatment. Keep it up team."

"Had our car serviced twice Motorserve and second time is absolutely horrible. Have to pick up our car due to part delay and now 4 months later, still no part. No calls from them at all and what even worse is after numerous visits for updates, they now don't even want to repair our car anymore. Being treated completely as rubbish. Please avoid!"

"I called 14 times over 3 days from my phone and two of my mates phones and no one answered (after taking my car into their shop) they claimed they were calling and texting me but I never once received a single message or missed call (correct number was confirmed with them). Once I went to pick up my car I found they had parked it on the spot under a tree so it would be covered in bird poo with the windows so obscured it is now dangerous to drive home. Cheers guys you are genuinely an embarrassment of a mechanic."