NordicTrack Sydney

"Anthony was amazing with this support. I was incredibly grateful to come across his amazing service. He sorted me out quickly and went above and beyond."

"I had a great experience with NordicTrack from presales to after sales and highly recommend. In particular Anthony in customer service was fantastic. I have a disability and needed access to certain accessibility options. Anthony took the time to explore the options, work out what would suit me the best and then talk me through how to access these options. It has made the use of my rower so much easier/smoother and I very much appreciate it. I also appreciate Erin's help with my online enquires and Aaron's help with showing me the machine and letting me play/explore to make sure the rower would suite my needs/disability. Thanks guys. Really appreciate it!!!"

"I own a NordicTrack exercise bike, treadmill and rower. Have had all for many years now and the quality and the ease of use of all my exercise equipment is above anything else. Having the iFit family account is a big bonus and the main reason I originally went with NordicTrack equipment. I love the idea if I want to use my rower, I can row in England on the River Thames with an Olympian Rower as my personal trainer. It makes you feel as though you are actually rowing on the river and the scenery is amazing in 1080p HD. Having the guidance of a quality trainer actually helps you not only learn the correct fundimentals on how to row correctly, but having a trainer actually pushes you to work harder and harder to achieve your personal goals as well. Cannot recommend this company enough. The cusomer service is exceptional that makes this company sit above anyone else. If something does go wrong, the customer service team are very friendly and very accomodating to rectify your issue very quickly. If a replacement part needs shipping to you, it only takes a day or 2, as it's always delivered by express courier. Also the company has wonderful and very friendly service techs that can come to your house to assist with any repairs onsite. The company also offers an installation tech to install your product if needed. As I have said, this companies products and customer service is above and beyond, Thanks Josh"

"I am writing to express my profound disappointment and frustration with the service and performance of the NordicTrack T8.5 treadmill, as well as the accompanying iFIT subscription. My experience with your company has been nothing short of a disaster, and I feel compelled to share my grievances. From the moment I purchased the treadmill, I was heavily reliant on the iFIT subscription for my workout routines. However, I have consistently encountered issues with the workout videos abruptly stopping in the middle of a session. This problem not only disrupts the flow of my workouts but also leads to prolonged periods of downtime where the machine becomes unresponsive. In many instances, I have resorted to repeatedly turning the power on and off just to restore normal functionality. This bizarre and inconvenient situation has significantly hindered my ability to fully utilize the treadmill and the promised benefits of the iFIT experience. Furthermore, the lack of an effective channel to voice my concerns has only added to my frustration. Despite reaching out to the local Australian team for assistance, I have received indifferent and unhelpful responses. Their disregard for my issues and subsequent redirection to the iFIT helpline, which appears to be located in the United States, further emphasizes the lack of accountability and support provided by NordicTrack's local representatives. As a customer, I had expected a seamless and enjoyable experience, given the reputation of NordicTrack. Regrettably, I have encountered ongoing problems that have severely impacted my satisfaction with your product and services. I strongly urge you to take this matter seriously and promptly address the persistent issues I am facing. It is imperative that you demonstrate a higher level of customer service, responsiveness, and accountability. As a loyal customer, I deserve a timely and satisfactory resolution to these problems. I sincerely hope that NordicTrack will take the necessary steps to rectify the situation and restore my faith in your brand."

"I shopped online and after purchasing a treadmill, they called 2 days later to tell me it would be $500 for shipping. Yes they had messages on the website to say to enquire about freight - which I didn’t see at the time. Their website shouldn’t process any orders if this is the case. It was highly frustrating and their customer service wasn’t friendly or helpful at all. Such a shame as this was going to be my second NT treadmill purchase."