Flight Centre Barkly Square

"TERRIBLE service from MATT RUNDLE at FLIGHT CENTRE , Barkly Square. The captains package is an absolute waste of money! Do not use MATT RUNDLE to book your flight. He doesn’t reply to important emails. Does not communicate when needed. And did not live up to his promise that he can communicate with me through wats app to alter flight information as using my aus phone provider isn’t cost effective over long periods. Very disappointed with Matt Rundle and Barkly square flight centre. Did not live up to there expectation."

"Staff are friendly, knowledgeable. Provided me with additional info when I emailed them for something that I needed confirmation on"

"Very poor service. I asked to change my flights two weeks ago, I paid the difference in airfare as requested, only to find the next day this was not processed. I went to the airline directly who was able to make the change free of charge which means I should have not originally paid a new fare to change flights. I requested a refund which was supposedly submitted. I was then told to expect the refund to arrive back into my account within 5 Business days. It has been nearly 8 business days and I have not seen my refunds. When I email to enquire, I get no reply, when I call to discuss over the phone, I get placed on hold and nobody answers."

"Called them to get a quote and for tickets to Europe. They told me they would call me back or send an email with my options. I’ve waited for a week and nothing. Called them, they said they would email me ASAP. I’m already at my destination, 3 months later, and never heard back from them. In a field where sometimes prices go up considerably after one week, it was extremely unprofessional and inconsiderate to promise they could provide the service and never getting back to me. I will never use flight centre again, very inconsiderate and unprofessional bunch."

"Very unhelpful staff. called in person I was promised by the travel consultant that she would call me back the next day, didn't hear from her. Called them back next week and again they could not talk to discuss my travel plans and promised me that someone would get back to me. Didn't have the courtesy to hear from anyone. Called them again one more time to remind them that no one had called me back and again I was told by the person, who answered my call that she was with the customer and therefore, couldn't talk to me, yet again she took my details and never heard from them. Before Covad-19 the staff, going back 3 years, were very customer friendly, and helpful, looks theree has been attrition of the old staff. Because of my loyalty and previous good experience with Flight Centre, I finally called Flight Centre High Point, the staff there are exteremely helpful, friendly, no excuses. Brittany just entertained my call very first time to discuss my travel plans and right through the course of my booking (when Brittany was unavilable) every time I called the other staff were welcoming and assisted me with the queries and passed on messages to the travel consultant handling my booking. They not only return phone calls, but follow it up with email to set the time to call them back. It is a shame that whilst being a local resident of Brunswick, i had to offer my custom to another Flight Centre, which is further from the Centre here."