Flight Centre 29-35 Lake Street, Caroline Springs, Victoria 3023

"Poor customer service from Caroline springs store consultant Janelle. You are honestly better off booking the holiday yourself… if you know how to use google there is no need to use flight centre. We went on a European holiday for 2 months and on a couple of occasions needed assistance as Janelle had stuffed up our bookings (hotel, baggage, flights) and you get no assistance from them as she takes literally a week to reply.. sometimes she doesn’t reply at all and I am frantically having to email and call flight centre when Janelle did not care at all. It is a huge inconvenience booking through flight centre as if you need to get anything done or to modify an existing booking with an airline it must go through flight centre as they booked it. However, as it is impossible to get any support from flight centre then you are left with no help. We ended up having to surrender our tickets and purchasing new flights from a budget airline which ended up being a very costly trip.. very frustrating and upsetting. I also had to on numerous occasions prompt Janelle to do her job and ask her to confirm things for me because we can’t do it ourselves due to third party being involved, of course this took weeks due to poor communication and lack of skills by flight centre customer service consultants. Do yourself a favour and book the holiday yourself. You’re not saving any money or time by booking with flight centre. Instead your anxiety and stress will go through the roof."

"They are. Very good I love flight centre I will be there tomorrow see you then.."

"Absolutely disgusting customer service, quoted a price and wouldn't accept a deposit and also didn't give any indication of when the price/sale would finish and when we called back to pay 3 days later was bluntly told sale is finished. condescending, rude and dismissive staff and manager. Girls if you hate your job then find one your happy in, and one your prepared to be pleasant with customers seeing as that is your role. I would not recommend this flight centre, have now gone elsewhere and they have been accommodating and amazing to deal with."

"Book the holiday yourself! Both days I arrived at 9am the doors didn’t open till well after 9am, with no apologies for their tardiness! Then I was kept waiting another 30 minutes for my appointment, only to find out that they had not even bothered to look into my holiday request from two days prior. Will never be using Flight Centre again!!"

"Caroline springs branch , the manager is rude . Bought 2 round the world tickets with compulsory price drop guarantee cert. but when I furnished the price drop evidence did not answer my calls or reply to email. Its a shame that they make the customer walk in to resolve the issue while they say they are too busy to answer the phone and reply an e mail. Absolutely disgusting !! Rajith Perera Caroline Springs"