Alpha Gear / Gioca

"I am writing this review with a sense of frustration. Recently, I made several online purchases, and while most of them were satisfactory, I encountered a problem with the 4ft portable goal that I ordered. Unfortunately, one of the bases was unable to come down despite our best efforts to fix it. Upon reporting the issue and arranging for the item to be picked up, I faced a disappointing experience. The customer service team seemed to dismiss my concerns and suggested that the goal was in good condition and that they were able to resolve the issue on their end. However, before sending me a replacement (and asked to an upgraded item which I was happy to pay for the difference), they requested an additional payment for the shipping cost. I found this request perplexing and unfair. From my perspective, the item was defective, and we made genuine attempts to address the issue ourselves. Despite our best efforts, we were unable to rectify the problem. Therefore, it was clear that there was indeed an issue with the product. However, the company insisted that I pay the shipping cost, which left me feeling frustrated and dissatisfied. The additional shipping has nothing to do with the upgrade but the fact that it was a replacement for a product they insisted in perfect condition! If you are considering purchasing this item in-store, I would recommend requesting it to be fully assembled to avoid any potential issues. However, if you are thinking about buying it online, I urge you to carefully consider whether you are comfortable with the risk of receiving a faulty product and potentially being asked to cover the shipping cost for a replacement. Overall, my experience with this particular purchase was disappointing due to the defective product and the company's handling of the situation. I hope that my feedback will serve as a cautionary note for other potential buyers."

"Visit 04/07/2023 Sales support: 5/5 After sales support: N/A Parking: 5/5 Selection and stocking: 5/5 Online stock accuracy: 5/5 Experience: The store had 5 empty spaces for me to park upon arrival. There was equipment(ALPHA gear) and apparel(Gioca) on display. I was able to see my selection options(type) of portable goals, which assisted inform my selection. Staff was available and very informative. They were able to relate experiences with use of the equipment to help inform my selection. Prior to visit: I attended the store after searching for a local stockist of portable goals for u9s. Having checked their online stock and calling the store to verify. I was looking for a 5x2m portable goal that I can bring to training and back home. I had an idea of what I wanted and looked online at options."

"Great customer experience. I had a warranty issue and they sorted it out quick and delivered it with express shipping as well."

"Amazing company with great products. We highly recommend all their products. Well done guys!"

"What an amazing company to deal with. They went out of their way to make sure I was able to pickup a set of aluminum training goals which was on back-order as soon as they received the stock. These were for my twin boy's 8th birthday, which the order was placed a month before from the retailer, but due to all this craziness with covid, floods, importing issues etc, delays were inevitable. Jess at head office was a champion, even calling me after hours to let me know about being able to pickup the item the following day from their outlet in Prestons. This was on a Friday, my boys birthday party was on the Sunday so to say it was a big hit with them and their friends in the backyard is an understatement! And the quality of the aluminium goal posts is amazing. (We got the 6ft x 4ft, and it absolutely is worth the money for something that will last many years) Upon visiting their outlet, i could see they have a great range of gear for the football training fanatics and clubs, and the staff i met there were accommodating and very knowledgeable so i would highly recommend to anyone looking at purchasing from Alpha Gear / Gioca."