Aumann's Building and Garden Supplies

""A very friendly gardening and supplies store, with budget-friendly prices and a wide variety of products.""

"Cheap good quality plants. Love when there's a sale on too. The staff are super friendly. Most of our gardens have been planted out with stock from Aumanns"

"Aumann's is fantastic. The staff are so knowledgeable and go above and beyond to help you. We took photos in and told the staff all of the unique aspects of our garden area that we are designing and planting and they helped us find the perfect plants. We needed to come back the following weekend to get some tan bark. Prices are really competitive with all the nurseries in the area. Curtesy trailer was great! This is why we continue to return."

"We have been customers of Aumann's for many years and have purchased many plants and products. All has been good until recently when we purchased two new full-size wine barrels. My wife spoke to a staff member on the phone and asked if the wine barrels were the same as the photos on the website. She was told a brand new batch had just arrived and that she would "pick two new matching ones straight off the truck". The payment was made and the barrels were delivered the next day. This is where we have the problem as the barrels that were delivered were old and looked like they had been sitting in their yard for some time. One had dirt and leaves stuck to the top and the other had a large mark around the hole which looked like a plate had been pulled off as it stood out due to the timber that was under the plate being a golden colour and the rest was old and weathered. We contacted Aumann's via email and advised of our disappointment at the barrels we received. They were certainly not the new ones we were expecting. They advised they had two matching barrels. We were told they had no new ones. This was disappointing but they offered to replace one of the barrels with a newer one to match the other one. Another barrel was delivered which was newer but did not match the other barrel as it was much bigger. The first barrel is much smaller and we were told they would be matching (as the photos shows the difference in the barrels and size). We sent another email querying this on 15 October and to date have not received the courtesy of a reply. Today we called into Aumann's and mentioned our concerns and explained what had happened to a staff member serving at the sales counter. She called over to another staff member Andrew to ask him if he could assist us and we were dumbfounded when he just raised his hands and said not now and kept walking. We were happy to have waited until he or someone could assist but were just left standing there. We understand that it is busy but we were happy to wait until someone could assist us but no one did and after waiting we left extremely disappointed at the lack of service or care. To make things worse we saw many, many new wine barrels in the yard which were the ones we thought we had purchased our two from. We found Andrew's response to the staff member was rude and very unprofessional and found it to be appalling. It would be appreciated if Aumann's would replace the barrels they delivered with two matching new ones - from the new ones in their yard (which is what we were expecting and paid for). As can be seen in the photos they have many new ones in stock. We will be looking for another garden supply nursery as Aumann's have shown they do not value our business."