St Marys Band Club 411 Great Western Highway, Saint Marys, New South Wales 2760

"Absolutely love family table here at the band club! The food is always so lovely and Wilma is so warm and welcoming !! Will continue to come back every week."

"Difficult. I attend a class here every week. Most of the staff we come into contact with are very friendly, however, on many occasions repairs or setting up of tables and chairs are being undertaken in the hall while we are there, a bit off putting. Although our instructor has a regular weekly booking if someone else wants the hall, or they want to set up for a big event later in the day we are given the boot, sometimes with very short notice. Cafe staff do seem to be a little confused at times, repeating order incorrectly, and I haven't had a HOT hot chocolate, despite requesting it extra hot! Definitely needs an overhaul."

"Been a member for 5 yrs, however, will not be going back. So sick and tired of being ignored when I have an issue. The CEO and management refuse to reply to my letters and emails. They are just not interested and don't want to know. Completely hopeless. Their only interest is taking your money. Like all clubs today. Total parasites. So if your looking to join a club and be treated like your appreciated and listened to then this isn't the club. A lot of members have left so I'm not the only unsatisfied member."

"Nice place for a meal and a catch up. Food is great. Noticed one of @penrithwinenarrels , great addition. 10/10 staff are friendly and a great atmosphere"

"Staff are unwelcoming, rude, petty. We made reservations in the restaurant for Sat 18 March, 2023. Reception staff were very unhelpful. Not greeted at reception, was motioned to hand her my I.D. Instead of contacting the restaurant staff to verify my event they attempted to send me down the road to the diggers club, even though I had a party planner already setting up on-site. I located the location of our dinner after advocating to check for myself and came back to let the receptionists know so they weren’t turning away any of my guests and was met with passive aggressive and defensive behaviour. Was told the restaurant was an entity of its own so in rebuttal I clarified ‘so what you’re telling me is you don’t communicate.’ She gave me a shrug like a problem teenager although she was clearly my grandma’s age. She then went on an unrelated spiel to make sure my guests were documented like we were at the Mexican border. A few minutes later, I’m approached by the Restaurant/ Functions manager who was concerned about the numbers arriving and not about whether they would even make it to the actual reserved tables which was my only concern. Not a good experience. Fix your internal communications so this doesn’t occur again and in 2023 everyone knows adults should have ID on licensed venues, they didn’t come to fruition overnight some of your venues were established over decades ago. It is not your job to remind people, especially people of colour about documentation it’s inherently racist, you can check at the door which is what your compliance empowers you to do and that’s where your jurisdiction ends."