Walsh's Village Pharmacy

"Chemist, post office and newsagent all in one which would be very handy if they employed more staff during busy times. When using the post office section, there is very little room so if there is a queue, it is hard to get into the store to get to the chemist section. The chemist section is a nightmare too. When they are processing your prescriptions, they are also serving other people at the same time so it's impossible to get in and out quickly. I take offense to the chemist being interrupted by people asking for advice then grabbing the over counter medication and leaving the store in between them filling my prescription. The newsagent section is run by the same people who operate the post office section and they also serve customers from all 3 sections on the till. This store has their hand in every pie but don't employ the staff to deal with the consumer traffic. They take advantage of the fact that they are the only chemist/newsagent/post office in the area and the fact that the locals have no other choice. Customer service is not their focus which is a shame as it's a little village shopping centre and the other stores who do care about customers suffer because people would rather go to Eastgardens or Matraville and get better, quicker service."

"Rude customer service from pharmacist. He probably studied over 6 years to become a pharmacist but he hasn’t learned anything about common sense, respect and customer service for the last 50 years."

"Has to be the most rudest customer service anywhere. Don’t complain to the owner as he is even more arrogant. Time that Maroubra get a post office and newsagent down on McKeon Street."

"Lacklustre service and refused to witness a signature. The service at Walsh’s is 95% ‘miss’. Overpriced goods, disengaged staff and a lack local alternatives. To top it off, I was told today that the pharmacist would not witness a signature until after 7pm. It wasn’t busy and I had to wait in line for the refusal. Not at all community minded. Sponsoring a Christmas fete doesn’t make up for lack of/poor customer service."

"Staff here are really hit and miss. Some are absolutely lovely and super helpful while others are the rudest, and at time aggressive, customer service agents I've ever encountered. As a whole they seem easily frustrated and have a complete inability to deal with stress and peak periods."