TerryWhite Chemmart

"Hello Owner, thank you for your response but unfortunately you don’t have all the right facts. I was not treated fairly by your pharmacist. I had to ask her to call the supplier to get a possible day, all she said to me was I will phone you when they get in contact with me, really. So then she did take my advise and called the supplier and she called me back with a day which was the following Monday. That’s all I wanted to know a day or approximately one, that’s all but all she did was ignore my urgent request for my daughters needs and how important this script was to be processed. It’s not coming from overseas but if a more professional and understanding pharmacist had understanding to my situation a issue like this would not of occurred. She has no idea how serious the matter is and I am the voice to my daughter. She was talking over me on the phone wouldn’t even let me get my message through. Stop making excusing for her. She even was rude to my carers on several occasions. Customer is always right especially in a situation that is so delicate and a matter of health. Customers keep away. This has really made me want to speak out for people who can’t."

"I have never had very pleasant experiences at this pharmacy. The chemist Randa has always been quite rude to me. Recently I required some scrips to be filled. Firstly she provided me with a generic brand without asking what I wanted and within the same prescription she didn’t have the other medication in the store that I needed. There are many other chemists in the area who offer a friendly service and will ask you what you would prefer before going ahead and making the decision on your behalf. I Will not be using this chemist again. I would much prefer to visit a pharmacy that’s friendly, where the staff are pleasant to you and where the chemist is doing their best to look after you, not to try to make money from you. I also recently had a fourth booster at this pharmacy. I was unable to move my arm for a week because it was so sore afterwards. This had never happened to me with any of the other vaccinations I have been given by my GP. In my opinion, this pharmacy is not one of the better ones around."

"As a long term customer, I must give recognition where it's due to the welcoming and attentive staff. I usually come around late afternoon and I've always considered it to be busy and active. However, recently I've been coming in around midday and honestly it's a bit too frenzied as there are only 2 staff members. This however, shouldn't deter you from visiting as the service is great and the pharmacist Randa always goes above and beyond."

"We had a flu shot last year, every thing went smoothly and I made an appointment they have plenty available this year so i had flu shot today everything went smoothly as expected. Randa was fantastic"