Chemist Warehouse Sydney Pitt St 249 to 251 Pitt Street, Sydney, New South Wales 2000

"At 10:50am on August 20, I went to buy some cologne and deodorant. I tested a deodorant, I sprayed a small puff less than half a second to see if the scent was okay before purchasing. The security guard became very aggressive and threatening, yelling at me for testing… I told him that I was just testing but he became irate and would not let it go. Absolutely disgusting behaviour from a grown man and poor form for Chemist Warehouse."

"My overall experience is both good and bad. Chemist is really helpful and kind and assisted me with medicine but on other hand receptionist declined to take cash payment and forced me to pay via credit card and informed me that they have stopped taking cash for a day at around 6pm and now they can only accept cash. this is really frustrating on that day i was sick and after that i need go to purchase medicine from any other pharmacy store."

"If I could give my experience 0 stars, I would. This incident happened on the 27th June at around 2:50 pm. My friends and I were simply browsing the makeup section but had to leave without making any purchases because we felt incredibly uncomfortable and disrespected. While I was trying to find a tester for a lip pencil shade, I mistakenly removed the cap of one that appeared to be a tester, unaware that it wasn't intended for sampling as it didn't have any plastic around it like the other pencils. I understand why the security guard approached me in that situation, as I had unknowingly handled a non-tester item. However, the guard's attitude was extremely rude, treating us as if we were thieves when all we were doing was trying to find our desired shades. Furthermore, he accused me of removing the plastic wrapping from the lip liner, when in fact, I had only just picked it up. Later, as we continued to examine the shades, a female worker approached us from behind and scolded us for opening the lip liner, even though it was clearly marked as a tester. She then went to inform the security guard to keep a close eye on us. Shortly after, the security guard confronted us again and accused us of tampering with the sealed pencils. Moreover, most of the shades didn't even have testers available, so maybe the lady should have focused her attention on ensuring there were testers for customers instead. Instead, she chose to harass us while holding an empty box and observing us the entire time. We have never been treated so poorly in any store before, and I had a much better experience when I visited another Chemist Warehouse right after. My friends and l were left shaken after we left the store. I also work in a customer service environment, and l have never and would never treat a customer this way. While reading the other reviews, it becomes evident that my encounter was not an isolated incident, as numerous other customers have also encountered the discourteous behaviour of the staff. Don't bother going unless you want to be treated like a thief."

"I recently had an unfortunate encounter with one of the rudest staff members at a local pharmacy, and it left me feeling upset and disappointed for the rest of the day. My visit occurred today, around 1:15 pm, and the behavior displayed by the staff member had a significant impact on my overall experience. From the moment I entered the pharmacy, I could sense a lack of warmth and customer service. As I approached and ask for assistance, the staff member responded with an unwelcoming glare, displaying an evident lack of interest in helping me. I understand that everyone can have off days, but her demeanor was beyond what one would consider acceptable. When I politely requested information about a specific thing, instead of providing me with the guidance I needed, the staff member responded in an abrupt and dismissive manner. She appeared annoyed by my questions and made me feel as if I was wasting her time. This level of unprofessionalism is not only disheartening but also goes against the very purpose of a pharmacy—to provide assistance and support to customers seeking their expertise. The impact of this encounter on my day cannot be overstated. Interactions with pharmacy staff should be accompanied by a sense of trust, comfort, and respect. Unfortunately, this staff member's rudeness had the opposite effect, leaving me feeling discouraged and upset throughout the remainder of the day. As a customer, I believe it is crucial to highlight experiences like these to shed light on areas where improvement is needed. It is my hope that the management of this pharmacy will address this issue promptly and take measures to ensure that their staff members are trained in providing exceptional customer service and maintaining a professional demeanor. In conclusion, my recent visit to the pharmacy left a lasting negative impression due to the rude behavior of one particular staff member. It is my sincere hope that the management will take this feedback seriously and make the necessary changes to ensure a more welcoming and customer-centric environment in the future."

"The pharmacist saved my life. I had forgotten my restless legs medication from the US. I was desperate. The pharmacist (female) was so kind and helpful. She came up with a temporary solution until I could correct the prescription with a local doctor. I will be eternally grateful to her."