West Pennant Hills Discount Drug Store 558 Pennant Hills Road, West Pennant Hills, New South Wales 2125

"Very very rude and unfriendly staff. If you want to ruin your whole day, you’re welcome to this store…"

"Purchased two packs of Hough rat tests. Both were faulty from the same stock code. Called the chemist, they said when stock available they would swap it out for me. Did not say the take a photo or keep the tests at the time. Waited nearly two weeks and when stock comes in they say they can’t swap it out as they need proof it’s faulty. Great work WPH discount drug store. Your poor floor staff have to deal with unhappy customers due to poor management."

"After the hello at the front door I didn't feel the love. I wanted 3 of a prescription item and was told by the chemist I could only have two unless I would take a generic item as well. I thought they only had two in stock, but was told they had plenty but the warehouse was out of stock of the named brand and they were saving the named brand for other (obviously more important and preferred) customers. I get the message and will shop where they make me feel welcome."

"Some genius in Management seems to have instructed staff to chuck straight into the basket unrequested items (they allegedly deem complementary to the medication purchased) without even asking, just before customers are directed to the register. This sales practice is not only lame, but borderline dodgy, in particular if they do it with elderly customers."

"I have been going to this Chemist for many years and have never ever had a problem with anything, whatsoever. The owners and their amazing staff have always been extremely great in helping me with whatever I need. I am a disabled person with multiple health issues and they all go out of their way to make sure my every need is taken care of. I visit this store on a very regular basis and can honestly say that NEVER EVER have I had occasion to be disappointed by their excellent service. Nothing is ever a problem for any of them and if I need any sort of explanation, for anything, they are always willing to help with 'smiles on their faces' ... very, very pleasant people to deal with and I highly recommend this place, not just for medicines, but a variety of other miscellaneous items including a large range of Vitamins. I would like to shout out A HUGE THANK YOU to one and all at this fantastic Chemist, where nothing is ever a problem and they have, and still go well 'beyond the call of duty' in helping me ... might I add, I might be disabled, but I am a very observant person, and not only do they help me, but are extremely gracious, pleasant and helpful to anyone that walks into their store. Too many people revel in criticizing even a tiny mishap, but not a lot of people think of complimenting or thanking folk for their good deeds. As for myself, I have always believed in acknowledging good, rather than complaining. Thanks once again WPH Discount Drug Store."